Error message "Access Denied: User req to PE(6319)"

Hi @jaredd.matutina abd @Preeti.Gupta

The RDP library does not check entitlements, nor does it generate status messages - it merely reports the response it gets back from the server. It is the server which performs DACS entitlement check and generates the appropriate status message response.

Therefore, if Preeti is getting "Access Denied: User req to PE(6319)" - then whichever server she is getting the data from does not have the correct DACS profile for Preeti.

One question for Preeti - which I should have checked earlier - are you connecting to ERT in Cloud (which I perhaps wrongly assumed?) or are you requesting the data from an ADS server / Eikon - i.e. are you creating a Platform (ERT in Cloud), Deployed(ADS) or Desktop(Eikon) session?

The reason you can get delayed/historical data but not realtime is because often the delayed/historical data on a streaming feed is free (or incur's lower exchange fees) and is therefore more often included in a users default permissions (Dacs) profile than the realtime stuff.

Hi @jaredd.matutina and @Preeti.Gupta

One other thing to check - Preeti are you using your Machine ID (GE-A-xxxx-x-xxx) or User ID (e.g. Preeti.Gupta@xyz.com). And Jaredd - are you checking the MachineID or UserID entitlements?

I have accepted the basic answer above - as this is what will guide most external developers to a solution..

thanks!