IPA Volatility Surfaces API - The underlying connection was closed: An unexpected error occurred ...

NSavjani
NSavjani Newcomer
in Refinitiv Data Platform Libraries

...on a send

While testing the the IPA Volatility Surfaces API , we sometimes randomly get the error message:

"The underlying connection was closed: An unexpected error occurred on a send."

The documentation for the IPA Volatility Surfaces API ( https://developers.refinitiv.com/refinitiv-data-platform/refinitiv-data-platform-apis/docs?content=65116&type=documentation_item ) lists bunch of error messages but it does not list this.

Could you please give more details on this error message?


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Best Answer

  • s.schwalm
    s.schwalm LSEG
    Answer ✓

    Hello NSavjani,


    would you mind opening a case through MyRefinitiv, so this is taken care of by support and potentially technology ?

    Best regards

    Samuel


Answers

  • Alex Putkov.1
    Alex Putkov.1 ✭✭✭✭✭

    @NSavjani,

    I can see that you opened case 09098863 with Refinitiv Helpdesk and that the case was closed without resolution. Do you still experience the error? Please let us know either way. If the issue is still outstanding, I'd like to make sure it gets to the right resolver team within Refinitiv.

  • NSavjani
    NSavjani Newcomer

    Another ticket was then opened through MyRefinitiv, which is being looked into by the Refinitiv team

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