Tick History Intraday Summaries python Error

Beera.Rajesh
Beera.Rajesh LSEG
in TRTH

When I try to extract Tick History Intraday Summaries extraction using attached python file from our developers portal <" target="_blank">https://developers.refinitiv.com/en/api-catalog/refinitiv-tick-history/refinitiv-tick-history-rth-rest-api/download&gt;

I am receiving below error message:

ConnectionError: HTTPSConnectionPool(host='hosted.datascopeapi.reuters.com', port=443): Max retries exceeded with url: /RestApi/v1/Extractions/ExtractRaw (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x00000218F3E65040>: Failed to establish a new connection: [WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond'))
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Best Answer

  • zoya faberov
    zoya faberov ✭✭✭✭✭
    Answer ✓

    Hello @Beera.Rajesh,

    Looks like your connection is timing out, failing to establish a connection to DSS endpoints. I am able to run the example without issues, after first replacing the placeholder DSS credentials with valid.

    Can we check what are your versions of

    python: 

    python

    Requests library: 

    python -m pip freeze | findstr requests

    And openssl library version, I suspect you are on windows, 64 bit, run command shell as administrator:

    "C:\Program Files\OpenSSL-Win64\bin\openssl" version


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