Eikon API error

Hidehiro.Nagase
Hidehiro.Nagase LSEG
in Eikon Data APIs

Hi

One of user is seeing the below error message.

data, err = ek.get_data('7203.T', 'CF_LAST')


2021-04-08 13:28:04,411 P[492] [MainThread 8980] Error code 404 | Client Error:

2021-04-08 13:28:04,411 P[492] [MainThread 8980] HTTP request failed: EikonError-Client Error:

What should she do for this?


Regards,

Hiro

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Best Answer

  • chavalit-jintamalit
    chavalit-jintamalit admin
    Answer ✓

    Hi @Hidehiro.Nagase

    I checked the user's Eikon variant and the user should have API feature enabled.

    I would suggest that you check the user company network policy / proxy / firewall with their IT team.

    For network requirements, please contact Refinitiv Helpdesk at https://my.refinitiv.com/ and ask the helpdesk to escalate the ticket to Technical Service Group.

Answers

  • chavalit-jintamalit
    chavalit-jintamalit admin

    Hi @Hidehiro.Nagase

    Please refer to this troubleshooting.

    https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv

  • Hidehiro.Nagase
    Hidehiro.Nagase LSEG

    Hi @chavalit.jintamalit

    Thank you for your reply. Will let the client know about it.

    Regards,

    Hiro

  • Hidehiro.Nagase
    Hidehiro.Nagase LSEG

    Had tried the below solution but she has still a trouble. Could you anyone help this?

    ＝＝＝＝
    import eikon as ek

    ek.set_log_level(1)

    ek.set_app_key(‘dummy：ダミーに変換してます’)


    2021-04-16 16:46:31,918 P[14676] [MainThread 10812] Send GET request to http://127.0.0.1:9060/api/status to detect API Proxy...

    2021-04-16 16:46:31,918 P[14676] [MainThread 10812] Request to http://127.0.0.1:9060/api/status

    headers = {'x-tr-applicationid': ' dummy '}

    params = None

    2021-04-16 16:46:32,481 P[14676] [MainThread 10812] HTTP request response 404:

    2021-04-16 16:46:32,481 P[14676] [MainThread 10812] Checking port 9060 response : 404 -

    2021-04-16 16:46:32,481 P[14676] [MainThread 10812] Port 9060 was retrieved from .portInUse file

    2021-04-16 16:46:32,481 P[14676] [MainThread 10812] Try to handshake on url http://127.0.0.1:9060/api/handshake...

    2021-04-16 16:46:32,481 P[14676] [MainThread 10812] Request to http://127.0.0.1:9060/api/handshake

    headers = {'Content-Type': 'application/json', 'x-tr-applicationid': ' dummy '}

    params = None

    2021-04-16 16:46:32,591 P[14676] [MainThread 10812] HTTP request response 404:

    2021-04-16 16:46:32,591 P[14676] [MainThread 10812] Response : 404 -

    2021-04-16 16:46:32,591 P[14676] [MainThread 10812] Response 404 on handshake port 9060 :

    2021-04-16 16:46:32,591 P[14676] [MainThread 10812] Application ID: dummy

    2021-04-16 16:46:32,591 P[14676] [MainThread 10812] Init a Desktop session with new app_key

    2021-04-16 16:46:32,606 P[14676] [MainThread 10812] Port 9060 on local proxy was detected

    ＝＝＝＝

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