Why am I not able to start my Codebook?

pyquant
pyquant Newcomer
in Eikon Data APIs

My codebook server keeps failing. I have been trying this since yesterday.


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I have tried

1.) Restarting my Eikon desktop client

2.) Tried https://workspace.refinitiv.com/web

3.) Tried https://eikon.refinitiv.com .

It fails everywhere.

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Best Answer

  • jason.ramchandani01
    jason.ramchandani01 admin
    Answer ✓

    @pyquant Sorry to hear about your issue - I have opened up a customer support case: 10026096 on your behalf as we cannot help with codebook infrastructure issues. They should be contacting you shortly. In my experience - this could be resolved after a couple of attempts - but its not ideal so the team will be in touch. I hope this can help.

Answers

  • pyquant
    pyquant Newcomer

    Thanks Jason. I figured this might be the case. So I also went ahead and contacted Eikon support.

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