pip install eikon error

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tnksnsk314
tnksnsk314 LSEG
in Eikon Data APIs

My client is trying to do "pip install eikon" in the prompt and the error message is showing up. Please see the attached.error message.png

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  • wasin.w
    wasin.w admin
    Answer ✓

    Hello @tnksnsk314

    The Python pip tool needs to connect to the internet to download the Eikon Data API package from the https://pypi.org/ repository. The error message means the pip tool cannot connect to the internet behind the client network.

    I highly recommend the client contact their local IT department to verify this network issue.

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