Reuters API Issue on Spyder

park_jaebum
park_jaebum Newcomer
in Eikon Data APIs

Hi team,

I have generated an app key to "import eikon as ek" but I got an error message like attached.
Is this an internal firewall issue or would there be any other way around it?

Many thanks,
Jayspyder-reuters-api.png

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Best Answer

  • wasin.w
    wasin.w admin
    Answer ✓

    Hello @park_jaebum

    The Eikon/Workspace desktop application acts as an API Proxy interface between the Eikon Data API library and the Eikon platform. For this reason, the Eikon/Workspace application must be running when you use the Eikon Data API Python library.

    When launched, the Eikon/Workspace application starts listening for local WebSocket connections on port 9000 or the next available port if port 9000 is already occupied.

    According to the given screenshot, it looks like McAfee (antivirus or firewall) does something with a connection between the library and the Eikon/Workspace application.

    console-error.png

    I highly you try the steps on this Eikon Data API(Python) Troubleshooting article to verify if the API proxy encounters the issue with McAfee (or Antivirus/Firewall). If so, you need to contact your local IT support team to verify the issue.

    In the meantime, please be informed that you can run the Eikon Data API in the web browsers with the "CodeBook" app on the Workspace/Eikon web access. Please find more detail on this article.


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