Cannot access generate app key

zoe
zoe LSEG
in Elektron

Would like to generate app key via https://emea1-apps.platform.refinitiv.com/apps/AppkeyGenerator

neither machine ID/password nor email/password for site allow to log in

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Best Answer

  • Gurpreet
    Gurpreet admin
    Answer ✓

    Hi @zoe,

    If this is the first time you are signing in, please use the Welcome email that you received. This login uses the email credentials specified in that email and not the machine ID.

    If you have issues, please contact your Refinitiv account manager. We are unable to view/resolve access issues on these forums. Thanks.

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