question

Upvotes
Accepted
3 2 2 6

Unable login to Refinitiv Workspace

error_message_version.pdfDiagnostic Result.pdfDear Customer Support team,

I already installed Refinitiv Workspace 1.21.410 and then when I tried to log in by using user xxx. I received the error message " The credentials provided currently do not have access to Refinitiv Workspace."

I don't know exactly the root cause. Via this case, please help me investigate the issue.

I also attached the captured screen and as well as the diagnostic result.

Thank you for your support

workspace#product
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Upvotes
Accepted
5.9k 21 3 6

Hi @tunglt15 ,

Please note that this Q&A Portal is for API questions only. For any other query, please reach out to my.refinitiv. I did this for you and raised ticket 12698324. Our internal teams should contact you shortly.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Upvotes
3 2 2 6

Hi jonathan.legrand

Thank for your support, well noted your remind.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.