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tunglt15 avatar image
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Unable login to Refinitiv Workspace

error_message_version.pdfDiagnostic Result.pdfDear Customer Support team,

I already installed Refinitiv Workspace 1.21.410 and then when I tried to log in by using user xxx. I received the error message " The credentials provided currently do not have access to Refinitiv Workspace."

I don't know exactly the root cause. Via this case, please help me investigate the issue.

I also attached the captured screen and as well as the diagnostic result.

Thank you for your support

workspace#product
error-message-version.pdf (191.7 KiB)
diagnostic-result.pdf (276.8 KiB)
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jonathan.legrand avatar image
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Hi @tunglt15 ,

Please note that this Q&A Portal is for API questions only. For any other query, please reach out to my.refinitiv. I did this for you and raised ticket 12698324. Our internal teams should contact you shortly.

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tunglt15 avatar image
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Hi jonathan.legrand

Thank for your support, well noted your remind.

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