Unable login to Refinitiv Workspace

error_message_version.pdfDiagnostic Result.pdfDear Customer Support team,
I already installed Refinitiv Workspace 1.21.410 and then when I tried to log in by using user xxx. I received the error message " The credentials provided currently do not have access to Refinitiv Workspace."
I don't know exactly the root cause. Via this case, please help me investigate the issue.
I also attached the captured screen and as well as the diagnostic result.
Thank you for your support
Best Answer
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Hi @tunglt15 ,
Please note that this Q&A Portal is for API questions only. For any other query, please reach out to my.refinitiv. I did this for you and raised ticket 12698324. Our internal teams should contact you shortly.0
Answers
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Hi jonathan.legrand
Thank for your support, well noted your remind.
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