Since 1 week ago more or less, I updated the add-in of Refinitiv and the ribbon "Refinitiv" vanished and just left the "Refinitiv 365".
The "Data Item" search box has much less options of items and takes much longer to search. The way the add-in is in Excel, the build formula is useless. I need to log in in the website (because now the system is not allowing to login at the Refinitiv 365 and Workspace at the same time) and search in DIB. Before, I could easily just use the "build formula".
Is there anyway to go back to the older version?
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The Excel Add-in with Refinitiv 365 has a worse "build formula" option. Is there a way to change the add-in to the old version?
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For reference, here's the response from the support team in the raised ticket.
Kindly try to enable the Refinitiv Add in on your Refinitiv Workspace Excel. To do that, please follow the process below. 1. open Refinitiv Workspace - Excel. 2, click file and then Options 3. select Add in and look for manage 4. Select on COM Add-ins 5. Put a check mark Under Refinitiv then hit OK
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Hello @augusto_krappa
Thank you for reaching out to us. This Q&A forum is dedicated to the Refinitiv APIs usage question, so I highly recommend you contact the Eikon support team directly to help you with this Eikon Excel product query. You can contact the team via https://my.refinitiv.com/content/mytr/en/helpandsupport.html website.
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Hi @augusto_krappa ,
The moderators on this forum are expertise on Refinitiv APIs usage. However, they do not have deep expertise in every type of content available through Refinitiv products. Such expertise is available through Refinitiv Helpdesk, which can be reached via MyRefinitiv. To be of help, ticket number 12717596 was raised on your behalf and the support team is going to contact you soon to assist with this.
Hope this helps and please let me know in case you have any further questions
