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Harry avatar image
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Adjusting Eikon Desktop Auto-Sign-off Threshold

In the Eikon Desktop application, I've noticed an automatic sign-off feature that occurs after a period of inactivity. I'm wondering if there's a configurable threshold for this auto-sign-off, and if so, how can I adjust it to keep my session active for a longer duration, or until I manually sign off?

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wasin.w avatar image   wasin.w

Hello @Harry

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,


AHS

raksina.samasiri avatar image   raksina.samasiri

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,
AHS

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wasin.w avatar image
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Hello @Harry

Thank you for contacting us. Unfortunately, this Q&A forum is dedicated to Refinitiv APIs general usage questions only.

About your request, I highly recommend you contact the Eikon/Workspace support team directly via the https://my.refinitiv.com/content/mytr/en/helpandsupport.html website.

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