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Adjusting Eikon Desktop Auto-Sign-off Threshold

In the Eikon Desktop application, I've noticed an automatic sign-off feature that occurs after a period of inactivity. I'm wondering if there's a configurable threshold for this auto-sign-off, and if so, how can I adjust it to keep my session active for a longer duration, or until I manually sign off?

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Hello @Harry

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AHS

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Thanks,
AHS

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Hello @Harry

Thank you for contacting us. Unfortunately, this Q&A forum is dedicated to Refinitiv APIs general usage questions only.

About your request, I highly recommend you contact the Eikon/Workspace support team directly via the https://my.refinitiv.com/content/mytr/en/helpandsupport.html website.

contact-eikon-support.png


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