@luoqing.huang

Thank you for reaching out to us.

This message is sent by the infrastructure component: Advanced Distribution Hub (ADH).

F15: HS Failover => Sent due to item data state mismatch. Item is OK on active server but is Stale on the standby server

You can find this information in the ADH Software Installation Manual.

You can check the stream state and data state of the item stream.

StatusMsg
streamId="3256"
domain="MarketPrice Domain"
state="Open / Suspect / None / 'F15: HS Failover.'"
name="2051.HK"
nameType="1"
serviceId="27"
serviceName="ELEKTRON_DD"
StatusMsgEnd

The data state is Suspect and the stream state is still Open. This mean that the API or infrastructure will recover the data state on behalf of the application.

Hello @luoqing.huang

If this issue occurs often, I strongly suggest you contact the ADDH support team to verify the issue on the infra side. You can contact the team via https://my.refinitiv.com/content/mytr/en/helpandsupport.html webiste.

Hi @Jirapongse

Thank you for your responses.

So does the next RefreshMsg means the item is Stale on the standby server?

If item is OK on active server, can I ignore these messages and not need to do anything about it?

RefreshMsg

streamId="3256"

domain="MarketPrice Domain"

RefreshComplete

ClearCache

state="Open / Suspect / None / '*Item is stale'"

itemGroup="00 01"

permissionData="03 00 1B 49 45 C0"

qos="RealTime/TickByTick"

seqNum="38208"

name="2051.HK"

nameType="1"

serviceId="27"

serviceName="ELEKTRON_DD"

...

RefreshMsgEnd