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fabio.agostini avatar image
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Excel COM API "Server response is not valid"

Is anyone getting or had this error using =TR(...) function? If so how did you solved the issue?

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wasin.w avatar image   wasin.w

<AHS>

Case 13308733 is investigated by the support team. Extending triage for a week.

wasin.w avatar image   wasin.w

The case 13308733 is closed with the following resolution:

we had a meeting a few minutes ago with the Dev team and they are now figuring out if things will be better if they move your ID to another data center pointing to another region. They will check things on their side if this will be a better move and not create more issues for you and I am expecting an update within the day from their group.

The Technology Development Team has pinned the service to a dedicated server.
wasin.w avatar image   wasin.w

Hello @fabio.agostini

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,


AHS


raksina.samasiri avatar image   raksina.samasiri

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,
AHS

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wasin.w avatar image
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The case 13308733 is fixed by configuring the server for the client.

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raksina.samasiri avatar image
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Hi @fabio.agostini ,

Thank you for posting the question in this forum. However, this forum is dedicated to an API usage question.

Hence, please contact Eikon support team to investigate this product issue through Refinitiv Helpdesk, which can be reached via MyRefinitiv. To be of help, ticket number 13330728 was raised on your behalf and the support team is going to contact you directly to assist with this.

Hope this helps and please let me know in case you have any further questions.

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fabio.agostini avatar image fabio.agostini

Hi Raksina,


Unfortunately your reply did not help. A ticket has been open since last Tuesday and a solution to the issue has not been found.


My post here was to see if there was someone in the forum that was able to solve the issue by themselves and not by contacting Refinitiv Helpdesk.

Anyhow, thanks for opening a ticket and for your reply, although I feel this is a developer related question as I am trying to automate process where the API is also involved. All this is based on programming and the code failure is when it reach the COM and this is because the above error gets thrown

Best

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