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lazaro avatar image
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Timeout error on calling screeningRequest API

Hello Team,

I've been exploring the World Check One API for sanction screening in the test environment. Thus far, I've successfully authenticated and connected to several endpoints, including those listed below:

  • Step 1: Select an endpoint - /v2/groups
  • Step 2: Choose a tool for your request - made requests to REST endpoints
  • Step 3: Send your request and review your response - /v2/groups returned a status of 200

Currently, I'm attempting to connect to the cases/screeningRequest endpoint, but I'm encountering some challenges. The API is responding with a timeout issue, even though I have the timeout set to 30 seconds. When I remove the timeout parameter, I receive the response "Status: 0; Message: Empty reply from server".

Below is the JSON I'm sending. The same JSON works fine in POSTMAN:

{"groupId": "MY-GROUP-ID","entityType": "ORGANISATION","caseId": "","providerTypes": ["WATCHLIST"],"caseScreeningState": {"WATCHLIST": "INITIAL"},"name": "Apple", "nameTransposition": false,"secondaryFields": [],"customFields": [] }

I'm using PHP, and I've attached my sample code.

Has anyone else experienced this issue before or could one point me to the section in my code i need to fix?

wordCheckOne.txt


#technologyscreening-apiworldcheck-one-apisanctions
wordcheckone.txt (10.3 KiB)
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lazaro avatar image lazaro

Hello,

I've noticed there is a bug on line 181 if($payload) curl_setopt($ch, CURLOPT_POSTFIELDS, $payloadJson);

It should be if($payload) curl_setopt($ch, CURLOPT_POSTFIELDS, $payload);

Correcting the above done not fix the issue.

wasin.w avatar image   wasin.w

Hello @lazaro

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,


AHS

wasin.w avatar image   wasin.w

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,


AHS


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lazaro avatar image
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Hello @judith.pillado.lseg

For some weird reason i started receiving a response. Didn't make any change on my end which is strange.

I'll keep monitoring.

Thanks

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judith.pillado.lseg avatar image judith.pillado.lseg

Hello @lazaro - thanks for the update. Let me know if there's anything else I can help you with.

Best,

Judith

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judith.pillado.lseg avatar image
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Hello @lazaro - thank you for reaching out to us. Unfortunately, we are unable to debug code/code for clients; however, have you tried extending the timeout exception? We always recommending waiting to throw a timeout exception between the 60 - 90 second mark. Looking forward to your response.

Judith

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