Good afternoon, how are you? I am writing because I am using the get_timeseries() function with the following parameters: df = ek.get_timeseries(["PAM"], start_date="2024-03-19", end_date="2024-03-20", interval = "tick") At certain times of the day it works for me, and at many other times I get a 500 error. 2024-03-21 19:04:04,440 P[10260] [MainThread 16960] Backend error. 500 Internal Server Error 2024-03-21 19:04:04,440 P[10260] [MainThread 16960] HTTP request failed: EikonError-Backend error. 500 Internal Server Error This example is from Python and with Eikon in version 4.0.60 Could you help me? Thank you very much in advance!
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Backend error. 500 Internal Server Error 2024-03-21 19:04:04,440 P[10260] [MainThread 16960] HTTP request failed: EikonError-Backend error. 500 Internal Server Error
Hi @mcomisso; may I ask if the below comment answers your question? If it does, could you please indicate it with the ‘Accept’ bouton to the left of the adequate answer?
Hi,
Please be informed that a reply has been verified as correct in answering the question, and marked as such.
Thanks,
AHS
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Hi @mcomisso,
We advise coding defensively when experiencing these issues. In Python, this involves using try except loops.
Please do let us know if you have any further questions.
