Upgrade from Eikon -> Workspace. Learn about programming differences.

For a deeper look into our Eikon Data API, look into:

Overview |  Quickstart |  Documentation |  Downloads |  Tutorials |  Articles

question

Upvotes
Accepted
1 0 0 0

Backend error. 500 Internal Server Error 2024-03-21 19:04:04,440 P[10260] [MainThread 16960] HTTP request failed: EikonError-Backend error. 500 Internal Server Error

Good afternoon, how are you? I am writing because I am using the get_timeseries() function with the following parameters: df = ek.get_timeseries(["PAM"], start_date="2024-03-19", end_date="2024-03-20", interval = "tick") At certain times of the day it works for me, and at many other times I get a 500 error. 2024-03-21 19:04:04,440 P[10260] [MainThread 16960] Backend error. 500 Internal Server Error 2024-03-21 19:04:04,440 P[10260] [MainThread 16960] HTTP request failed: EikonError-Backend error. 500 Internal Server Error This example is from Python and with Eikon in version 4.0.60 Could you help me? Thank you very much in advance!

eikon-data-apipythonrefinitiv-dataplatform-eikon#technologyerror-500
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Answer

· Write an Answer
Upvote
Accepted
5.9k 21 2 6

Hi @mcomisso,

We advise coding defensively when experiencing these issues. In Python, this involves using try except loops.
Please do let us know if you have any further questions.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.