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Hello,
When we run the following get_data query in Python using one login, we receive data but with another login no data comes up:
rd.get_data('0005.HK', fields=['CF_CLOSE', 'CF_CURR', 'CF_BID', 'CF_ASK'])
Support team has no idea why this is the case and suggested to ask here.
Anyone has any idea why?
Thanks in advance!
Hi @cleesikyee ,
Thank you for your participation in the forum.
Are any of the replies below satisfactory in resolving your query?
If yes please click the 'Accept' text next to the most appropriate reply. This will guide all community members who have a similar question.
Otherwise please post again offering further insight into your question.
Thank you,
AHS
Thank you for reaching out to us.
To verify what the problem is, you need to enable the debug log in the library by using the following code.
import refinitiv.data as rd rd.get_config()["logs.level"] = "debug" rd.get_config()["logs.transports.file.enabled"] = True rd.get_config()["logs.transports.file.name"] = "refinitiv-data-lib.log" rd.open_session()
With the code, the refinitiv-data-lib.log will be created. Please share this file when the problem occurred.
Typically, it could be permission issues, if you use different accounts.
Hello,
Here is the file
20240419-1236-52980-refinitiv-data-lib.zip
What permission would need to be activated?
Thanks.
I checked the log file and found that the accout doesn't have permission to access real-time data of 0005.HK.
[2024-04-19T12:36:57.405107+08:00] - [sessions.desktop.workspace.0] - [DEBUG] - [56784 - ThreadOMMSTREAMING_PRICING_0.0] - [stream_connection] - [_on_message] - [OMMSTREAMING_PRICING_0.0] on_ws_message [{"ID": 5, "Type": "Status", "Key": {"Service": "IDN_FD3", "Name": "0005.HK"}, "State": {"Stream": "Closed", "Data": "Suspect", "Code": "NotEntitled", "Text": "Access Denied: User req to PE(4945)"}}]
Please contact your LSEG account team or sales team directly to verify the permission. Otherwise, you can use delayed RICs (/0005.HK) instead.
rd.get_data('/0005.HK', fields=['CF_CLOSE', 'CF_CURR', 'CF_BID', 'CF_ASK'])
Thanks a lot @Jirapongse !
Would you know also for the CF_CURR field using the refinitiv.data API, how to get the actual currency code instead of the number value? Ex: HKD for 344.
