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DSS API 503 Error faced by the customer

Details shared by the Customer:

We are still receiving the 503 errors and I am unable to provide you the query as we are not logging the payload we send.

The error will return a message such as:
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN""http://www.w3.org/TR/html4/strict.dtd">

<HTML><HEAD><TITLE>Service Unavailable</TITLE>

<META HTTP-EQUIV="Content-Type" Content="text/html; charset=us-ascii"></HEAD>

<BODY><h2>Service Unavailable</h2>

<hr><p>HTTP Error 503. The service is unavailable.</p>

</BODY></HTML>
The payload is made up of batches of 300 RICs with a lookback of 1 year. I have added an example for 1 RIC.

{

"ExtractionRequest": {

"@odata.type": "#DataScope.Select.Api.Extractions.ExtractionRequests.CorporateActionsStandardExtractionRequest",

"ContentFieldNames": [

"SEDOL",

"Asset Type",

"Corporate Actions Type",

"Country of Incorporation",

"Country of Incorporation Description",

"Currency Code",

"Primary Reference Market Quote",

"Primary Trading RIC",

"RIC",

"Exchange Code",

"Exchange Description",

"Market MIC",

"MIC",

"Security Description",

"Security Long Description",

"ISIN",

"Shares Amount",

"Shares Amount Date",

"Shares Amount In Thousands",

"Shares Amount Type",

"Shares Amount Type Default Flag",

"Shares Amount Type Description"

],

"IdentifierList": {

"@odata.type": "#DataScope.Select.Api.Extractions.ExtractionRequests.InstrumentIdentifierList",

"InstrumentIdentifiers": [

{

"Identifier": "ZV.MI",

"IdentifierType": "Ric"

}

]

},

"Condition": {

"ReportDateRangeType": "Last",

"QueryStartDate": "2023-05-02T00:00:00.000Z",

"QueryEndDate": "2024-05-02T00:00:00.000Z",

"IncludeInstrumentsWithNoEvents": true,

"IncludeNullDates": false,

"ExcludeDeletedEvents": true,

"IncludeCapitalChangeEvents": true,

"IncludeDividendEvents": true,

"IncludeEarningsEvents": true,

"IncludeMergersAndAcquisitionsEvents": true,

"IncludeNominalValueEvents": true,

"IncludePublicEquityOfferingsEvents": true,

"IncludeSharesOutstandingEvents": true,

"IncludeVotingRightsEvents": true,

"CorporateActionsDividendsType": "DividendPayDate",

"CorporateActionsEarningsType": "PeriodEndDate",

"CorporateActionsStandardEventsType": "SHO",

"LastEntityOnly": true,

"ShareAmountChoice": "All",

"ShareAmountTypes": []

}

}

}

dss-rest-api#product
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Hi @Uttam.Haridas ,

It could be a problem on the DSS server or a proxy (if you have one).

You can contact the DSS support team directly via MyRefinitiv to verify the problem. Please provide them with the time when the problem occurred and the request message and URL that cause this error.

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