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HankWu avatar image
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Questions about App Key Expiry and Management

Hello,

I recently encountered an issue with my scheduled program when calling ek .get_data(). The error returned was:Error code 403 | Client Error

After checking the discussion forum, I found that the problem was related to the app key, which had expired after three months. I generated a new app key using the App Key Generator Tool, and the ek.get_data() API worked again.

I have two questions:

  1. Is there a way to extend the validity period of the app key?
  2. How can I remove a key generated by the App Key Generator Tool? I only found a disable button.

Thank you for your assistance.

#productapp-key
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Jirapongse avatar image
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@HankWu

Thank you for reaching out to us.

The App Key Generator Tool is an application in Eikon and Workspace.

As this forum is more for programming type queries, please contact the Helpdesk team directly via MyAccount to answer those questions.

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