RDError: Error code 403 |

Question

question

axelrose.bermillo

1 ●0 ●0 ●0

RDError: Error code 403 |

While trying to fetch data from Refintiv API this week, I am currently facing below error. Cna you please check why this below error occured, This was working fine last week, but started facing issue from this week. Please check

RDError: Error code 403 | <html>

<head>

<title>Forbidden</title>

body {

background-color: #242424;

color: #c8c7c7;

font-family: Calibri, Helvetica, Arial, sans-serif;

font-size: 16px;

}

</style>

</head>

<!-- Response

Server: SGWP-ERPA06

Date: Thu, 05 Sep 2024 07:02:18 GMT

HTTP Code: 403

HTTP Response: Forbidden

X-Varnish: 312997187

Backend: default

-->

<body>

<h1>Forbidden</h1>

<p>Invalid token</p>

</body>

</html>

python #technology refinitiv-data-libraries error-403

capture.jpg (60.3 KiB)

Sep 05 at 08:30 AM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Answer 1 · 2024-09-05T10:14:43Z

Jirapongse

85.2k ●290 ●53 ●77

@axelrose.bermillo

Thank you for reaching out to us.

To investigate this issue, please enable the debug log level in the library by using the following code.

config = rd.get_config()
config.set_param("logs.transports.file.enabled", True)
config.set_param("logs.transports.file.name", "refinitiv-data-lib.log")
config.set_param("logs.level", "debug")
rd.open_session()

Then, please share the refinitiv-data-lib.log file when the problem occurred.

Sep 05 at 10:14 AM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Jirapongse Sep 06 at 09:57 AM

@axelrose.bermillo

According to the status code (403), it could be the problem on the backend system.

Please contact the support team directly to verify what the problem is.

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