Here you go

Here you go

@julien.granger

Thank you for reaching out to us.

According to the screenshots, the API proxy is running properly.

The error is ReadTimeout('') which could be the Python or network issue.

Please run the following Python code to verify what the problem is.

import requests
body = {
"AppKey": "<App Key>",
"AppScope": "rapi",
"ApiVersion": "1",
"LibraryName": "Eikon Python Library",
"LibraryVersion": "1.1.18"
}
r = requests.post(url="http://127.0.0.1:9060/api/handshake",
headers={"Host":"127.0.0.1","Content-Type": "application/json"},
json=body)
print(r)
print("HANDSHAKE:\n", r.text)

Please see attached

@julien.granger

Thank you for sharing the screenshot.

Please make sure 9060 is the correct TCP port used by the API Proxy. You can check it from the SxS log or the http://127.0.0.1:9060/api/status.

If the TCP port (9060) is correct and the requests library can't connect to that endpoint, this should not be the problem in the Eikon Data API. You need to verify the network settings or the API Proxy.

You can check the APIProxy log. The request should be recorded in the APIProxy log file.

You can also contact the Eikon support team via MyAccount to verify the settings.

I am attaching the APIProxy file for your review. I do not find the code you have highlighted in red.APIProxy.20241010.100802000.p16024.txt

Also here is the screenshot of the URL you mention

Hello, any update on this? Please contact me at julien.granger@shell.com // +1-716-907-2115.

@julien.granger

If the requests library can't connect to that endpoint, this should not be the problem in the Eikon Data API. You need to verify the network settings or the API Proxy.

I checked the APIProxy log and couldn't find the incoming request log for the handshake request.

This could indicate that the API Proxy didn't receive the request.

You may need to contact your local IT support team to verify the proxy settings and security or network policies.

Otherwise, you can also contact the Eikon support team directly via MyAccount to verify the settings.