Correct way to determine resolved matches

The GET resolutionToolkit endpoint returns all the resolution IDs for a given group.

Below the resolution array has all the resolution fields returned from the toolkit.

Hope this helps,

Brian

statusId": "75ee5dec-cae6-421a-ba38-2ad5a5c98ace" is "POSITIVE"

"riskId": "0c14e442-b860-43e0-82b7-93b884fccbf9" is "HIGH"

"reasonId": "84595c00-6528-4fc8-9dad-38223d53e134" is "Full Match"

SEQ-5b

    "resultId": "0a3687d0-5a47-1e47-9693-6c1200001710",
    "referenceId": "e_tr_wci_891256",
    "matchStrength": "EXACT",
    "matchedTerm": "Nadia Patricia ESPARRAGOZA GASTELUM",
    "submittedTerm": "Nadia Patricia Esparragoza Gastélum",
    "matchedNameType": "PRIMARY",
    "secondaryFieldResults": [],
    "resolution": {
      "statusId": "75ee5dec-cae6-421a-ba38-2ad5a5c98ace",
      "riskId": "0c14e442-b860-43e0-82b7-93b884fccbf9",
      "reasonId": "84595c00-6528-4fc8-9dad-38223d53e134",
      "resolutionRemark": "note on resolve",
      "resolutionDate": "2017-03-22T10:22:44.085Z"
    },
    "resultReview": {
      "reviewRequired": false,
      "reviewRequiredDate": "2015-06-17T00:00:00.000Z",
      "reviewRemark": "review note",
      "reviewDate": "2017-03-22T10:23:05.580Z"
    },

Here is the resolution toolkit - SEQ-1f

{
  "groupId": "418f28a7-b9c9-4ae4-8530-819c61b1ca6c",
  "providerType": "WATCHLIST",
  "resolutionFields": {
    "statuses": [
      {
        "id": "75ee5dec-cae6-421a-ba38-2ad5a5c98ace",
        "label": "POSITIVE",
        "type": "POSITIVE"
      },
      {
        "id": "37371e33-9b64-427c-9f0f-284e2e8c4d27",
        "label": "POSSIBLE",
        "type": "POSSIBLE"
      },
      {
        "id": "36604ead-d000-4111-ae10-e23d2bcfc7db",
        "label": "FALSE",
        "type": "FALSE"
      },
      {
        "id": "a3e41773-23fb-4a03-84d6-e485126e071b",
        "label": "UNSPECIFIED",
        "type": "UNSPECIFIED"
      }
    ],
    "risks": [
      {
        "id": "d7784825-91ec-4b96-8327-60a5463bb877",
        "label": "UNKNOWN",
        "type": null
      },
      {
        "id": "a50188e8-5a62-406d-86d7-b542020aa820",
        "label": "MEDIUM",
        "type": null
      },
      {
        "id": "11ea8449-d365-475e-9a7b-532fc38cab7e",
        "label": "LOW",
        "type": null
      },
      {
        "id": "0c14e442-b860-43e0-82b7-93b884fccbf9",
        "label": "HIGH",
        "type": null
      }
    ],
    "reasons": [
      {
        "id": "fd84450b-5a90-4b41-b37e-ff013f387411",
        "label": "No Match",
        "type": null
      },
      {
        "id": "84595c00-6528-4fc8-9dad-38223d53e134",
        "label": "Full Match",
        "type": null
      },
      {
        "id": "e44c1055-e6ef-43f9-8f27-fc9d7826d0a5",
        "label": "Possible Match",
        "type": null
      },
      {
        "id": "fdeea5c4-fe58-423b-a890-8cb67386813d",
        "label": "n/a",
        "type": null
      }
    ]
  },
  "resolutionRules": {
    "75ee5dec-cae6-421a-ba38-2ad5a5c98ace": {
      "reasons": [
        "84595c00-6528-4fc8-9dad-38223d53e134"
      ],
      "remarkRequired": false,
      "reasonRequired": true,
      "risks": [
        "a50188e8-5a62-406d-86d7-b542020aa820",
        "0c14e442-b860-43e0-82b7-93b884fccbf9",
        "11ea8449-d365-475e-9a7b-532fc38cab7e"
      ]
    },
    "a3e41773-23fb-4a03-84d6-e485126e071b": {
      "reasons": [
        "fdeea5c4-fe58-423b-a890-8cb67386813d"
      ],
      "remarkRequired": false,
      "reasonRequired": true,
      "risks": [
        "d7784825-91ec-4b96-8327-60a5463bb877"
      ]
    },
    "36604ead-d000-4111-ae10-e23d2bcfc7db": {
      "reasons": [
        "fd84450b-5a90-4b41-b37e-ff013f387411"
      ],
      "remarkRequired": false,
      "reasonRequired": true,
      "risks": [
        "d7784825-91ec-4b96-8327-60a5463bb877"
      ]
    },
    "37371e33-9b64-427c-9f0f-284e2e8c4d27": {
      "reasons": [
        "e44c1055-e6ef-43f9-8f27-fc9d7826d0a5"
      ],
      "remarkRequired": false,
      "reasonRequired": true,
      "risks": [
        "a50188e8-5a62-406d-86d7-b542020aa820",
        "d7784825-91ec-4b96-8327-60a5463bb877",
        "0c14e442-b860-43e0-82b7-93b884fccbf9",
        "11ea8449-d365-475e-9a7b-532fc38cab7e"
      ]
    }
  }
}

All comments

The GET resolutionToolkit endpoint returns all the resolution IDs for a given group.

Below the resolution array has all the resolution fields returned from the toolkit.

Hope this helps,

Brian

statusId": "75ee5dec-cae6-421a-ba38-2ad5a5c98ace" is "POSITIVE"

"riskId": "0c14e442-b860-43e0-82b7-93b884fccbf9" is "HIGH"

"reasonId": "84595c00-6528-4fc8-9dad-38223d53e134" is "Full Match"

SEQ-5b

    "resultId": "0a3687d0-5a47-1e47-9693-6c1200001710",
    "referenceId": "e_tr_wci_891256",
    "matchStrength": "EXACT",
    "matchedTerm": "Nadia Patricia ESPARRAGOZA GASTELUM",
    "submittedTerm": "Nadia Patricia Esparragoza Gastélum",
    "matchedNameType": "PRIMARY",
    "secondaryFieldResults": [],
    "resolution": {
      "statusId": "75ee5dec-cae6-421a-ba38-2ad5a5c98ace",
      "riskId": "0c14e442-b860-43e0-82b7-93b884fccbf9",
      "reasonId": "84595c00-6528-4fc8-9dad-38223d53e134",
      "resolutionRemark": "note on resolve",
      "resolutionDate": "2017-03-22T10:22:44.085Z"
    },
    "resultReview": {
      "reviewRequired": false,
      "reviewRequiredDate": "2015-06-17T00:00:00.000Z",
      "reviewRemark": "review note",
      "reviewDate": "2017-03-22T10:23:05.580Z"
    },

Here is the resolution toolkit - SEQ-1f

{
  "groupId": "418f28a7-b9c9-4ae4-8530-819c61b1ca6c",
  "providerType": "WATCHLIST",
  "resolutionFields": {
    "statuses": [
      {
        "id": "75ee5dec-cae6-421a-ba38-2ad5a5c98ace",
        "label": "POSITIVE",
        "type": "POSITIVE"
      },
      {
        "id": "37371e33-9b64-427c-9f0f-284e2e8c4d27",
        "label": "POSSIBLE",
        "type": "POSSIBLE"
      },
      {
        "id": "36604ead-d000-4111-ae10-e23d2bcfc7db",
        "label": "FALSE",
        "type": "FALSE"
      },
      {
        "id": "a3e41773-23fb-4a03-84d6-e485126e071b",
        "label": "UNSPECIFIED",
        "type": "UNSPECIFIED"
      }
    ],
    "risks": [
      {
        "id": "d7784825-91ec-4b96-8327-60a5463bb877",
        "label": "UNKNOWN",
        "type": null
      },
      {
        "id": "a50188e8-5a62-406d-86d7-b542020aa820",
        "label": "MEDIUM",
        "type": null
      },
      {
        "id": "11ea8449-d365-475e-9a7b-532fc38cab7e",
        "label": "LOW",
        "type": null
      },
      {
        "id": "0c14e442-b860-43e0-82b7-93b884fccbf9",
        "label": "HIGH",
        "type": null
      }
    ],
    "reasons": [
      {
        "id": "fd84450b-5a90-4b41-b37e-ff013f387411",
        "label": "No Match",
        "type": null
      },
      {
        "id": "84595c00-6528-4fc8-9dad-38223d53e134",
        "label": "Full Match",
        "type": null
      },
      {
        "id": "e44c1055-e6ef-43f9-8f27-fc9d7826d0a5",
        "label": "Possible Match",
        "type": null
      },
      {
        "id": "fdeea5c4-fe58-423b-a890-8cb67386813d",
        "label": "n/a",
        "type": null
      }
    ]
  },
  "resolutionRules": {
    "75ee5dec-cae6-421a-ba38-2ad5a5c98ace": {
      "reasons": [
        "84595c00-6528-4fc8-9dad-38223d53e134"
      ],
      "remarkRequired": false,
      "reasonRequired": true,
      "risks": [
        "a50188e8-5a62-406d-86d7-b542020aa820",
        "0c14e442-b860-43e0-82b7-93b884fccbf9",
        "11ea8449-d365-475e-9a7b-532fc38cab7e"
      ]
    },
    "a3e41773-23fb-4a03-84d6-e485126e071b": {
      "reasons": [
        "fdeea5c4-fe58-423b-a890-8cb67386813d"
      ],
      "remarkRequired": false,
      "reasonRequired": true,
      "risks": [
        "d7784825-91ec-4b96-8327-60a5463bb877"
      ]
    },
    "36604ead-d000-4111-ae10-e23d2bcfc7db": {
      "reasons": [
        "fd84450b-5a90-4b41-b37e-ff013f387411"
      ],
      "remarkRequired": false,
      "reasonRequired": true,
      "risks": [
        "d7784825-91ec-4b96-8327-60a5463bb877"
      ]
    },
    "37371e33-9b64-427c-9f0f-284e2e8c4d27": {
      "reasons": [
        "e44c1055-e6ef-43f9-8f27-fc9d7826d0a5"
      ],
      "remarkRequired": false,
      "reasonRequired": true,
      "risks": [
        "a50188e8-5a62-406d-86d7-b542020aa820",
        "d7784825-91ec-4b96-8327-60a5463bb877",
        "0c14e442-b860-43e0-82b7-93b884fccbf9",
        "11ea8449-d365-475e-9a7b-532fc38cab7e"
      ]
    }
  }
}

Hi Brian,

Many thanks for that - I discovered the resolution toolkit this morning and it all makes more sense now!

Unfortunately, when I examine a Positive match in my results, the resolution StatusId does not match any of the Ids in ResolutionFields - Statuses - can you assist?

Also, when I try to resolve some results, I'm getting the following error:

"{""error"":""RESOLVE_RESULTS_FAILED"",""cause"":""Resolution of results request has failed, please check that all required fields are supplied and valid.""}"

I'm passing in the following:

A case system id of "0a3687d0-5a7f-1b6c-96ad-f7680000055e"

and a resultsResolutionAction of

(0): {[reasonId, 0a3687d0-5a7f-10b1-96a1-40e80000000e]}
(1): {[resolutionRemark, Test]}
(2): {[resultIds, System.String[]]}
(3): {[riskId, 0a3687d0-5a7f-10b1-96a1-40e800000012]}
(4): {[statusId, 0a3687d0-5a7f-10b1-96a1-40e800000016]}

where the results to be resolved is an array containing a single value:

(0): "0a3687d0-5ab3-1a16-96ad-f7690000139e"

Any ideas? I've checked the Ids and they are valid as far as I can see.

Many thanks again

You need to be sure you point your group-id to the group you're using.

In Postman, if you set the group-id to the group you are using, then run the GET resolutionkit, you'll get the IDs for that group. Every group with have it's own resolution IDs.

I posted "groupId": "418f28a7-b9c9-4ae4-8530-819c61b1ca6c", which returns the IDs for the default group out-of-the-box.

Hope that helps,

Brian

Hi Brian

I'm hoping that's fixed it but unfortunately I now get an error on your front-end everytime I try and access the Case Manager - would you be able to take a look?

Many thanks

Hi Brian,

Hopefully that has fixed it.

Unfortunately, I get an error everytime I try and access the Case Manager from your web front-end - would you be able to take a look?

Thanks

The Case Manager issue is being address, sorry for the inconvenience.

I'll let you know when it's working again.

Brian

The Pilot system is working properly again...please try again

Thanks,

Brian

Hi Brian,

Thanks for the update.

Hopefully you can help with the current issue - I can retrieve a list of results with a caseSystemId but am still having issue with resolving them:

it looks like we have multiple groups attached to our account. I have to specify a group id when I call the ResolutionToolkit method - is there any way to tell which group a caseSystemId is associated with?

do I have to do anything after I've called the Resolution method? I notice that I can update a case using the Cases2 method - do I need to call that?

Thanks

Use SEQ-5a Fetch Full Case Details...it has the group in which the case is located.

There's nothing to do after you call the resolve results SEQ-5e (other than to check it in WC1 app, if you like)

Brian

Hi Brian,

Sorry for all the questions - hitting a brick wall here.

I've re-checked the Ids that I'm retrieving from the ResolutionToolkit and the correct values appear to be being passed into the Resolution method - any ideas?

My caseSystemId is "0a3687cf-5ac7-198c-96be-d9e70000048a"

and I'm passing in the following values:

(0): {[resultIds, System.String[]]}
(1): {[riskId, 0a3687d0-5a7f-10b1-96a1-40e800000012]}
(2): {[statusId, 0a3687d0-5a7f-10b1-96a1-40e800000016]}

The resultId is a single value of "0a3687d0-5afb-1318-96be-d9e700000cc5"

Thanks again