We are investigating a scenario where in Eikon is getting disconnected after few days of not using it, and found messages saying Eikon is logged off. This is affecting some of the processes that requires to be constantly looged into Eiko platform.
The application, have an .exe which features Eikon API (ThomsonReuters.Desktop.SDK.DataAccess.TimeSeries). This process runs at 3am NY time, it attempts to log-in to EIKON without succeeding it in establishing a connection and therefore cannot download the data."
a) For our application to run, do we have to have EIKON Deskop up and running?
b) In case EIKON Desktop is up, does it cause any conflict with our process (and the above TR API) to establish a connection?
c) In case of positive response on a), how would it be possible managing the log-out features?