Discover Refinitiv
MyRefinitiv Refinitiv Perspectives Careers
Created with Sketch.
All APIs Questions & Answers  Register |  Login
Ask a question
  • Questions
  • Tags
  • Badges
  • Unanswered
Search:
  • Home /
  • Eikon COM /
avatar image
REFINITIV
Question by rj.llagas · Sep 06, 2017 at 04:48 AM · eikoneikon-com-apisdk

ThomsonReuters Desktop SDK DataAccess TimeSeries query

We are investigating a scenario where in Eikon is getting disconnected after few days of not using it, and found messages saying Eikon is logged off. This is affecting some of the processes that requires to be constantly looged into Eiko platform.


The application, have an .exe which features Eikon API (ThomsonReuters.Desktop.SDK.DataAccess.TimeSeries). This process runs at 3am NY time, it attempts to log-in to EIKON without succeeding it in establishing a connection and therefore cannot download the data."

Questions are:
a) For our application to run, do we have to have EIKON Deskop up and running?
b) In case EIKON Desktop is up, does it cause any conflict with our process (and the above TR API) to establish a connection?
c) In case of positive response on a), how would it be possible managing the log-out features?

People who like this

0 Show 0
Comment
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Reply

  • Sort: 
avatar image
REFINITIV
Best Answer
Answer by Alex Putkov.1 · Sep 06, 2017 at 08:59 AM

a. Your application can retrieve data from Eikon only while Eikon application is up and signed in.

b. Eikon can be running or not running when your application attempts to establish the connection. If Eikon is not already running it will be launched automatically when you create or initialize ThomsonReuters.Desktop.SDK.DataAccess.IDataServices object. If your application lost the connection to Eikon, ThomsonReuters.Desktop.SDK.DataAccess.IDataServices object will raise the StateChanged event. To re-establish the connection with Eikon you can simply initialize ThomsonReuters.Desktop.SDK.DataAccess.IDataServices object again. However if your application is running unattended, you need to make sure you enable silent sign-in in Eikon by checking "Sign me in automatically" checkbox when typing in username and password in the sign in screen. This manual intervention to enable silent sign in is required only once.

c. Eikon has built-in auto-logoff feature, which allows Thomson Reuters to perform software maintenance and push software updates to the desktop. The auto-logoff happens weekly. By default it is scheduled between the hours of 12am and 3am on Sunday Windows time. If you need your application to be running unattended continuously, we recommend you create a batch job either in your application or outside of it that will either shut down your application or stop trying to connect to Eikon at say 11pm on Saturday. Then at 4am on Sunday it should shut down Eikon and launch it again by initializing ThomsonReuters.Desktop.SDK.DataAccess.IDataServices object.

Comment

People who like this

0 Show 0 · Share
10 |1500 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Watch this question

Add to watch list
Add to your watch list to receive emailed updates for this question. Too many emails? Change your settings >
8 People are following this question.

Related Questions

Excel API: formula builder - retreive data from local server

Does the Eikon .Net Desktop API work in non WPF applications?

problem in SDM

RDATA batch request with individual Sdate parameters

Eikon .net api: get index constituents

  • Copyright
  • Cookie Policy
  • Privacy Statement
  • Terms of Use
  • Anonymous
  • Sign in
  • Create
  • Ask a question
  • Spaces
  • Alpha
  • App Studio
  • Block Chain
  • Bot Platform
  • Connected Risk APIs
  • DSS
  • Data Fusion
  • Data Model Discovery
  • Datastream
  • Eikon COM
  • Eikon Data APIs
  • Electronic Trading
    • Generic FIX
    • Local Bank Node API
    • Trading API
  • Elektron
    • EMA
    • ETA
    • WebSocket API
  • FX Venues
    • FX Trading – RFQ Maker
  • Intelligent Tagging
  • Legal One
  • Messenger Bot
  • Messenger Side by Side
  • ONESOURCE
    • Indirect Tax
  • Open Calais
  • Open PermID
    • Entity Search
  • Org ID
  • PAM
    • PAM - Logging
  • ProView
  • ProView Internal
  • Product Insight
  • Project Tracking
  • RDMS
  • Refinitiv Data Platform
    • Refinitiv Data Platform Libraries
  • Rose's Space
  • Screening
    • Qual-ID API
    • Screening Deployed
    • Screening Online
    • World-Check One
    • World-Check One Zero Footprint
  • Side by Side Integration API
  • TR Knowledge Graph
  • TREP APIs
    • CAT
    • DACS Station
    • Open DACS
    • RFA
    • UPA
  • TREP Infrastructure
  • TRKD
  • TRTH
  • Thomson One Smart
  • Transactions
    • REDI API
  • Velocity Analytics
  • Wealth Management Web Services
  • Workspace SDK
    • Element Framework
    • Grid
  • World-Check Data File
  • Yield Book Analytics
  • 中文论坛
  • Explore
  • Tags
  • Questions
  • Badges