TSI Not Permissioned with the API / But it works with Excel

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Question by zouss · Nov 23, 2017 at 04:45 AM · eikon eikon-data-api workspace workspace-data-api refinitiv-dataplatform-eikon python api excel permissioning

TSI Not Permissioned with the API / But it works with Excel

When I try to get the time series using ek.get_timeseries('AAXEZ00', ["HIGH", "CLOSE", "LOW"], start_date='2000-01-01'), I get the following error:

('AAXEZ00', ': ', 'Error: TSINotPermissioned, ErrorCode: TA-TSINotPermissioned, Fault: TSIError, Description: The user does not have permission for the requested data', '\n')

However, I have the right permissions for that instrument, and I can get the data I need using Excel

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Answer 1 · 2017-11-23T05:12:39Z

REFINITIV

Best Answer

Answer by pierre.faurel · Nov 23, 2017 at 05:12 AM

Hi,

If you're using the same Eikon login/password for both cases, you should contact Eikon support to check this permission issue.

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Answer 2 · 2019-02-19T11:35:58Z

Answer by kunlunyang · Feb 19, 2019 at 11:35 AM

I have the same question. But Eikon Support pointed me to this forum to answer.

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SupDev1 · Aug 27, 2019 at 06:33 AM 0

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Did you try relog your account?

TSI Not Permissioned with the API / But it works with Excel

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