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TSI Not Permissioned with the API / But it works with Excel

When I try to get the time series using ek.get_timeseries('AAXEZ00', ["HIGH", "CLOSE", "LOW"], start_date='2000-01-01'), I get the following error:

('AAXEZ00', ': ', 'Error: TSINotPermissioned, ErrorCode: TA-TSINotPermissioned, Fault: TSIError, Description: The user does not have permission for the requested data', '\n')

However, I have the right permissions for that instrument, and I can get the data I need using Excel

eikoneikon-data-apipythonworkspaceworkspace-data-apirefinitiv-dataplatform-eikonapiexcelpermissioning
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Hi,

If you're using the same Eikon login/password for both cases, you should contact Eikon support to check this permission issue.

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I have the same question. But Eikon Support pointed me to this forum to answer.

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