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jcgarcia avatar image
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HSBC - The certificate issued by CN=DigiCert Global Root CA, OU=www.digicert.com, O=DigiCert Inc, C=US is not trusted;

Hi, we have problems today with the screening services.

In Dev and Production environments we have this error

<faultstring>Error with HTTP Message: javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.n: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:

java.security.cert.CertPathValidatorException: The certificate issued by CN=DigiCert Global Root CA, OU=www.digicert.com, O=DigiCert Inc, C=US is not trusted; internal cause is:

java.security.cert.CertPathValidatorException: Certificate chaining error on Server arp716vlc3ap</faultstring>

<detail encodingStyle="">

Do you change the certificate or url in the services?

This produces several error here in our systems, we doesn’t change anything about the configuration.

Please we need help to see what is the problem to find a solution fast.

Thanks.

world-checkworld-check-onecertificate
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zoya faberov avatar image   zoya faberov

Hello @jcgarcia,

Thank you for your participation in the forum.

Is the reply below satisfactory in resolving your query? If yes please click the 'Accept' text next to the reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

-AHS

zoya faberov avatar image   zoya faberov

Hello @jcgarcia,

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

-AHS

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Irfan.Khan avatar image
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Hello @jcgarcia ,

We have received a response from our support team that this issue has been resolved by them.

Kindly let us know if you are still facing the issue.

Thanks,

Irfan Khan

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zoya faberov avatar image   zoya faberov

Hello @jcgarcia,

Could you please feedback to us?

thanks,

-AHS

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