PermId Organisation RSS Feed no longer returning any data

david.snowsill · April 2018

This morning the organisation RSS feed was correctly returning records when requested but during this afternoon no records are being returned which is strange.

The request I am using is:

https://permid.org/atom/instrument?access-token=XXX

and it is currently returning:

<?xml version="1.0" encoding="UTF-8"?>
<?xml-stylesheet href="/public/194/atom/atom.xsl" media="screen" type="text/xsl"?>
<?xml-stylesheet href="/public/194/atom/atom.css" media="screen" type="text/css"?>
<feed xmlns="http://www.w3.org/2005/Atom" xmlns:opensearch="http://a9.com/-/spec/opensearch/1.1/">
  <title>Organization Feed</title>
  <author>
    <name>Open PermID</name>
    <uri>http://permid.org</uri&gt;
  </author>
  <subtitle>From date(UTC) : 2018-04-18T07:53:52.000Z, To date(UTC) : 2018-04-23T07:53:51.000Z, Window : Offset = 0, Length = 50, out of 0 results.</subtitle>
  <id>https://api.thomsonreuters.com/permid/atom/organization</id&gt;
  <updated>2018-04-23T07:54:26Z</updated>
  <opensearch:totalResults>0</opensearch:totalResults>
  <opensearch:startIndex>1</opensearch:startIndex>
</feed>

Jirapongse · April 2018

@david.snowsill

Currently, I can retrieve the data properly. Are you still experiencing the issue?

david.snowsill · April 2018

I have just performed the following request:

https://permid.org/atom/organization?access-token=XXX

and received:

david.snowsill · April 2018

Hi @jirapongse.phuriphanvichai
Do we have any indications when this issue will be fixed?
Regards,
David

zoya faberov · May 2018

Hello @david.snowsill,

I was able to reproduce the issue at one time, it appears to be intermittent.

The issue, with the information supplied by you, has been conveyed to the product team and is being investigated.

We will communicate the relevant feedback,

Thank you for your patience.

-AHS

zoya faberov · May 2018

Hello @david.snowsill,

From the product:

"Intermittent technical issues
with the datastore have been identified as the suspected underlying cause.

There is no information on the
projected resolution dates as of this time. When such information will
become available, we will update this question with all the relevant information."