question

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28 8 8 14

PermId Organisation RSS Feed no longer returning any data

This morning the organisation RSS feed was correctly returning records when requested but during this afternoon no records are being returned which is strange.

The request I am using is:

https://permid.org/atom/instrument?access-token=XXX

and it is currently returning:

<?xml version="1.0" encoding="UTF-8"?>
<?xml-stylesheet href="/public/194/atom/atom.xsl" media="screen" type="text/xsl"?>
<?xml-stylesheet href="/public/194/atom/atom.css" media="screen" type="text/css"?>
<feed xmlns="http://www.w3.org/2005/Atom" xmlns:opensearch="http://a9.com/-/spec/opensearch/1.1/">
  <title>Organization Feed</title>
  <author>
    <name>Open PermID</name>
    <uri>http://permid.org</uri>
  </author>
  <subtitle>From date(UTC) : 2018-04-18T07:53:52.000Z, To date(UTC) : 2018-04-23T07:53:51.000Z, Window : Offset = 0, Length = 50, out of 0 results.</subtitle>
  <id>https://api.thomsonreuters.com/permid/atom/organization</id>
  <updated>2018-04-23T07:54:26Z</updated>
  <opensearch:totalResults>0</opensearch:totalResults>
  <opensearch:startIndex>1</opensearch:startIndex>
</feed>
intelligent-tagging-apipermid-apiopen-permid-api
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@david.snowsill

Currently, I can retrieve the data properly. Are you still experiencing the issue?


atom.png (38.3 KiB)
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28 8 8 14

I have just performed the following request:

https://permid.org/atom/organization?access-token=XXX

and received:


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28 8 8 14

Hi @jirapongse.phuriphanvichai
Do we have any indications when this issue will be fixed?
Regards,
David

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31.6k 37 11 19

Hello @david.snowsill,

I was able to reproduce the issue at one time, it appears to be intermittent.

The issue, with the information supplied by you, has been conveyed to the product team and is being investigated.

We will communicate the relevant feedback,

Thank you for your patience.

-AHS

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Hello @david.snowsill,

From the product:

"Intermittent technical issues with the datastore have been identified as the suspected underlying cause.

There is no information on the projected resolution dates as of this time. When such information will become available, we will update this question with all the relevant information."

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Hi @zoya.farberov,

Any update here?

I also periodically get empty result for organization rss feed:


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Not at this time. We will post the information from the product team when it will become available.

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28 8 8 14

The following request:

https://permid.org/atom/organization?access-token=XXX


took 3 minutes to return and resulted in the following screen

Any update when this will be fixed?


capture.png (26.9 KiB)
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Hi @zoya.farberov,,

Is there any further update on this issue?
Regards,
David

I can replicate the issue and have contacted the product team to verify this problem.

According to the current plan, this fix will be included in the next release on 14th October.

Thanks for the update. We will aim to retest after the 14th October

@david.snowsill

I have tested this request: https://permid.org/atom/organization?access-token=XXX and found that the problem has been resolved.

Could you please confirm that the problem has been resolved?

Thanks for the update, I can confirm it is now working