Two clients are telling me that R is not working with Eikon APIs. Is there an minimun version of R to use the APIs?
The message they are receving is:
"Warning in install.packages :
package ‘eikonapir’ is not available (for R version 3.4.4)"
Thanks for the clarification. I think I understand your concern now. And I don't think there's any ground for it. We do support data retrieval from Eikon using Eikon Data APIs, whether you use R or any other development environment. If you have a problem retrieving data from Eikon you can follow normal support channels (e.g. contact Refinitiv Helpdesk), and we will investigate the problem and work with you to fix it or work around it. Customer support is part of the service you subscribe to. And in all likelihood the problem you're experiencing is not within the R library, but elsewhere. In my view the fact that the R package is not official is rather inconsequential for what you're concerned with. It means that we're not committing to provide timely enhancements or bug fixes for this package. The reality is that for the official packages where we are committed to provide timely enhancements and bug fixes, it may take days, weeks or sometimes even months for bug fixes and especially for enhancements to become available. With community owned open source project you have an opportunity to produce a bug fix or an enhancement independently of the vendor and either keep the enhanced version for your own private use or contribute it back to the community. I find that for development environments that are inherently built on and primarily depend on open source community owned software like Python or R the "official" stamp on a package is a bit of an oxymoron, especially when it comes to support. Who supports dplyr, lubridate or ggplot2, or most other "official" packages you install from CRAN and use to the extent that you cannot live without them?