@eunjib you will need to contact your local Refinitiv technical support desk to get help with this.
I've got 'Configuration Download Error', when I run EIKON
THOMSON REUTERS EIKON
Desktop 4.0.47 (build 4.0.47108)
Error description:
Configuration Download Error
The application failed to download the product configuration.
Possible causes:
• you are not connected to the network
• the Thomson Reuters Platform is encountering problems
• the desktop configuration is incorrect
Please restore the network connection or contact your system administrator
--------------------------------- Technical Information: 'CBootstrapImpl::LoadProviders' ---------------------------------
Hello, All.
I've got above error message, when I run EIKON( on win10)
Although I restored the network and asked our IT team(our system admin), everything was fine.(Internet condition also is good)
Please check this issue.
Thanks.
Tagged:
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Best Answer
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@eunjib you will need to contact your local Refinitiv technical support desk to get help with this.
0
Answers
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Thank you.
Could I ask one more?
Could you let me know what is phone number of technical support desk in Korea? Or how to contact with them?
0 -
You can click Contact Us link on the splashscreen with the error you received.
Alternatively you can call 080-672-0880 or use the link below.
https://my.refinitiv.com/content/mytr/en/productsupport.html0
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