Thank you for the details over email.
As observed, you are just using the profile-id for fetching the details. The profile-id has to be used in the below format to be able to fetch the details of the World-Check profile using the API -
Please let us know if this is able to resolve the issue at your end.
Kindly let us know the API call that is sending a 401 error.
Are you using the sample TR/Refinitiv C# code to connect to WC1 API?
If not, I would like to know the programming language you are using to the code your app.
Also, it would be great if you can send me the request headers and response headers you are sending to the API server.
Please provide them in the below format.
Request Headers: Date:"Mon, 19 Aug 2019 06:51:18 GMT" Authorization:"Signature keyId="XXXXXXXXXX4XXXXXXXXXX",algorithm="hmac-sha256",headers="(request-target) host date",signature="A31XVWd1LkF7mzM2ZxN1O4R6WSSI82wHEBFaXb8S7nQ=" Accept:"*/*"Host:"rms-world-check-one-api-pilot.thomsonreuters.com" Accept-Encoding:"gzip, deflate" Connection:"keep-alive"
X-Application-Context:"application" Cache-Control:"no-cache, no-store, max-age=0, must-revalidate" Pragma:"no-cache"Expires:"0" X-XSS-Protection:"1; mode=block" X-Frame-Options:"DENY" X-Content-Type-Options:"nosniff" Date:"Mon, 19 Aug 2019 06:51:18 GMT" Content-Type:"application/json;charset=UTF-8" Transfer-Encoding:"chunked"Server:""""
If you are using Postman to establish connection for the World Check Profile API and getting a 500 error code.
I will suggest you to provide us the screenshot of the Postman console logs. You can open Postman console log by pressing Ctrl+Alt+C in the Postman app.
I will debug this as soon as I have the screenshot.