Starting around 3 AM today the Eikon Data PI stopped returning us any data, giving the below timeouts instead. My Data Item Browser (e.g. MSFT.O DIB) this morning is also not retrieving any data. Eikon Data API is giving back timeouts for every request, even a simple one like:
In : ek.get_data('MSFT.O', 'TR.Ric') 2019-09-06 09:38:07 pyeikon ERROR> Request timeout occured EikonError: Error code 408 | Request timeout occured
Is there any known issue with the backend to the Data Item Browser and Eikon Data API that would have started around 3 AM? We have not seen any Eikon status alert emails to this effect. The above behavior has persisted despite rebooting the system on which Eikon was running.