Looking at the REST API ( https://hosted.datascopeapi.reuters.com/RestApi.Help/Home/RestApiProgrammingSdk ) I could only find programmatic challenges around the AskTRPS service. I am attempting to issue challenges around general data points on DSS/refinitiv (the type that end up as cases ie here: https://my.refinitiv.com/content/mytr/en/getsupportcases.html ).
Is this functionality already available somehwere?
Thank you for the explanation of the requirement.
My understanding is that you are looking to programmatically capture and monitor all Refintiv support cases submitted by all your employees to us. No, such capability is not offered by us.
If there are specific questions or concerns of abuse, contact your Refinitiv account manager to help investigate, they will be able to obtain the specific info for you.
To be clear what is provided, every Refinitiv account holder/ your employee can track under their login all the support cases initiated by them. Plus all is tracked via email. This is the intended usage,
If you require to accumulate and monitor this traffic for your organization, two possible enter my mind:
1. Setup your a central repository on your side, and require all employees to track their submitted Refintiiv cases in this repository.
2. All support exchanges are tracked by us via email. By capturing, in your mail gateway rules, all emails to and from our support, at your mail gateway, and you will have the complete monitoring capability.
Do you do this for every major vendor? Then you may wish to design the solution that is consistent across the board, and synergistic with your corporate data warehousing preferences, in my personal opinion, this would be an interesting project... and both approaches discussed, potentially yield themselves to design generalization onto other vendor policies with some modifications per need.
DSS API is a programmatic interface, an HTTP REST API for accessing Datascope Select content. The content can be accessed both via API and via GUI.
The cases on My Refinitiv are support cases for when you as a Refinitiv customer have encountered a problem and need support, be it with a Refinitiv product or Refinitiv content. There is no API of submission of such bases, they are never supposed to be submitted in bulk, each is individially initiated by a customer either online on my.refinitiv.com or by dialing your local refinitiv Helpdesk.
Hope this helps, otherwise, please explain what are you trying to achieve?