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filip.cermak.2210 avatar image
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Eikon Data API killed by Side by Side API?

I was testing Eikon Data API with a simple Python app (download some data every 2 minutes). Everything run smoothly for 12 hours, but the app stopped working and shows Error Code -1, check if Eikon Desktop or Api proxy is working. Port 9000 on localhost does not show anything in browser. The app stopped working between 2020-08-04 06:15:00 and 2020-08-04 06:20:00. I am sending you 2 available SxS logs from around this time. I could see that the second log was created in exactly this interval (side by side API?), so it might be related?


Thank you :)


SxS2.txtSxS1.txt

eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-apiside-by-side-api
sxs2.txt (56.4 KiB)
sxs1.txt (77.5 KiB)
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wasin.w avatar image   wasin.w

Hello @filip.cermak.2210

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?


If so please can you click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question.

Thanks,


AHS

wasin.w avatar image   wasin.w

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,


AHS

6 Answers

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chavalit-jintamalit avatar image
18.2k ●21 ●13 ●21

Hi @filip.cermak.2210

SXS API and Eikon Data API can work together.

Here is my sample code which I tested each API simultaneously on multiple times.

And both of them work fine.


Eikon Data API is part of Desktop product so it is designed to require human intervention.


I do not know what KOBRA.APPLICATION.DESKTOPSXS is.

And I am not familiar with the log file.

This forum is about sample code, how to use API.


Please let me know your case number, I tried lookup with your registered email on this portal but I could not see any cases.

I will contact the case owner to get it handled appropriately.


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chavalit-jintamalit avatar image
18.2k ●21 ●13 ●21

Hi @filip.cermak.2210

It could be due to your Eikon Desktop were logged out? or disconnected?

Is this issue reproducible?

If it is reproducible, you will need to submit a ticket to Refinitiv Helpdesk and ask them to assign the case to the Technical Support team.

The Refinitiv Content Helpdesk can be reached at https://my.refinitiv.com/
Or by calling the Helpdesk number in your country.


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filip.cermak.2210 avatar image
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Eikon desktop was definitely working all the time, as I was using it.

I first wrote to support but they closed my ticket with a message that I should come here.

I think the Data Api was killed by KOBRA.APPLICATION.DESKTOPSXS, does anyone know what process ist this?

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filip.cermak.2210 avatar image
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Or is there any procedure to restart the Eikon Data Api programmatically? My problem is that I would like to daily download som data automatically, but if this keeps happening I simple cannot do that.

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filip.cermak.2210 avatar image
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Thanks for your help Chavalit, I will get back to myrefinitiv. Do you think that an automatic once per day python script update is a use case, that Eikon Data Api should handle? (without going in and fixing stuff, I know about the necessary Sunday shutdown of Eikon, so I count with that)

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chavalit-jintamalit avatar image
18.2k ●21 ●13 ●21

Hi @filip.cermak.2210

Can you share your script to download the data so I can test it on my end too?

Please let me know the ticket number so I can help to ensure that it will get routed to an appropriate technical specialist group.

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