API Proxy not available: 503 error code

@pierre.faurel

Python version:

Python 3.7.9 (default, Aug 31 2020, 07:22:35)

Pip list:

```

Package Version

---------------- -------------------

appdirs 1.4.4

certifi 2020.6.20

chardet 3.0.4

DateTime 4.3

deprecation 2.1.0

eikon 1.1.6.post2

h11 0.9.0

httpcore 0.10.2

httpx 0.14.3

idna 2.10

nest-asyncio 1.4.0

numpy 1.19.2

packaging 20.4

pandas 1.1.2

pip 20.2.2

pyparsing 2.4.7

python-dateutil 2.8.1

pytz 2020.1

rfc3986 1.4.0

setuptools 49.6.0.post20200814

six 1.15.0

sniffio 1.1.0

websocket-client 0.57.0

wheel 0.35.1

zope.interface 5.1.0

```

Eikon Desktop version:

Desktop 4.0.52 (4.0.52055)

DESKTOPSXSSVC (1.1.0.95)

THOMSONREUTERS.EIKON.DESKTOPSXSSVC (1.1.0.95)

installed on 2020-09-10 12:00:06:299

DATAAPIPROXY version from path:

C:\Users\xxxxxxxx\AppData\Local\Thomson Reuters\Eikon User\Cache\LibraryCache\Apps\REFINITIVHOLDINGS.EIKON.DATAAPIPROXY\1.1.0.10")

I assume this means DATAAPIPROXY version is 1.1.0.10

I tried again this morning, and it seems the library managed to connect one out of 3 tries. This is still unacceptable for my use case, but it may be useful information when debugging. It didn't work at all when I tried yesterday.

@pierre.faurel

I've used the script that you linked, inserted my app key, and downloaded the latest version of the eikon library just to be sure.

When using port 9060 (as is hardcoded in the script), i got the following:

ConnectionRefusedError: [WinError 10061] No connection could be made because the target machine actively refused it

AFAIK this indicates that the proxy is not running on port 9060 on my machine.

When replacing 9060 with port 9000, I received:

STATUS:

API Proxy is not available

HANDSHAKE:

API Proxy is not available