Error Code 2504- Occurs at random times in code, how is this error caused and how is it solved?

Hi,

As you mention, this error could occur randomly.

A way to protect your code is to catch the exception then retry your request after a delay.

Ex:

from threading import Event
timer = Event()
...
while True:
    try:
        ts = ek.get_timeseries(...)
        break
    except ek.EikonError as err:
        if err.err_code != 2504:
            # request failed with other reason than 2504 error code
            break
        # let's retry after a delay
        timer.wait(1)

(timer.wait() is better than time.sleep())