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gordon.konheiser avatar image
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How should I get support for the ThomsonReuters.Desktop.SDK.DataAccess API not responding

I would like to get to the bottom of an issue I am having with a basic request using the ThomsonReuters.Desktop.SDK.DataAccess. I had a question open but have not had a response since Thursday. I opened a new question this morning but it was closed by Gurpreet Bal.

As I mentioned in my previous question, I am able to run the example app, and I have rewritten a basic app a few times to query the api, Jirapongse Phuriphanvichal was able to run my code and retrieve a response.

So i am trying to isolate why I would be having an issue and if I cant get help here where would I get support ?

eikoneikon-data-apipythonworkspacerefinitiv-dataplatform-eikonworkspace-data-apiapisupport
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Alex Putkov.1 avatar image
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@gordon.konheiser

Apologies for delay in responding on the original thread. I just replied to your latest post. Here's the link to my response.

https://community.developers.refinitiv.com/answers/69394/view.html

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gordon.konheiser avatar image
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think you can close this thread

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