How should I get support for the ThomsonReuters.Desktop.SDK.DataAccess API not responding

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Question by gordon.konheiser · Nov 16, 2020 at 05:02 PM · eikon python eikon-data-api workspace refinitiv-dataplatform-eikon workspace-data-api api support

How should I get support for the ThomsonReuters.Desktop.SDK.DataAccess API not responding

I would like to get to the bottom of an issue I am having with a basic request using the ThomsonReuters.Desktop.SDK.DataAccess. I had a question open but have not had a response since Thursday. I opened a new question this morning but it was closed by Gurpreet Bal.

As I mentioned in my previous question, I am able to run the example app, and I have rewritten a basic app a few times to query the api, Jirapongse Phuriphanvichal was able to run my code and retrieve a response.

So i am trying to isolate why I would be having an issue and if I cant get help here where would I get support ?

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Answer 1 · 2020-11-16T22:58:51Z

REFINITIV

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Answer by Alex Putkov. · Nov 16, 2020 at 10:58 PM

@gordon.konheiser

Apologies for delay in responding on the original thread. I just replied to your latest post. Here's the link to my response.

https://community.developers.refinitiv.com/answers/69394/view.html

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Answer 2 · 2020-11-20T13:20:46Z

Answer by gordon.konheiser · Nov 20, 2020 at 01:20 PM

think you can close this thread

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How should I get support for the ThomsonReuters.Desktop.SDK.DataAccess API not responding

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