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mycaptainjacksparrowpirates avatar image
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REFINITIV SHOWING ERROR

REFINITIV EIKON

Desktop 4.0.53 (build 4.0.53068)


Error description:

Configuration Download Error

The application failed to download the product configuration.

Possible causes:

• you are not connected to the network

• the Refinitiv Platform is encountering problems

• the desktop configuration is incorrect

Please restore the network connection or contact your system administrator.

---------------------------------

Technical Information:

'CBootstrapImpl::LoadProviders'

---------------------------------



eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-apierror
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zoya faberov avatar image   zoya faberov

Hello @mycaptainjacksparrowpirates,

Thank you for your participation in the forum.

Is the reply below satisfactory in resolving your query?

If yes, please click the 'Accept' text next to the appropriate reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

-AHS

chavalit-jintamalit avatar image   chavalit-jintamalit

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.
Thanks,
AHS

1 Answer

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chavalit-jintamalit avatar image
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Hi @mycaptainjacksparrowpirates

This forum is dedicated to things specific to the use of Eikon APIs such as sample code.

For product support, the best resource is the Refinitiv Helpdesk.
The Refinitiv Helpdesk can be reached using Contact Us capability in your Eikon application.
Or by calling the Helpdesk number in your country.
Or at https://my.refinitiv.com/

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