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Problem linking Eikon terminal to python

Hello,


I am trying to do some data pulling through Eikon using python.

I am accessing Eikon through my school's network with a common account provided by the school that all students use.

The current version of python I am using is 3.8.5.


When I tried to connect Eikon to python following the steps in the starting guide webpage (https://developers.refinitiv.com/en/api-catalog/eikon/eikon-data-api/quick-start), it gave me the following error message:

2021-04-09 01:47:34,984 P[19924] [MainThread 19292] Error: no proxy address identified. Check if Eikon Desktop or Eikon API Proxy is running. 2021-04-09 01:47:34,986 P[19924] [MainThread 19292] Port number was not identified, cannot send any request 2021-04-09 01:47:34,986 P[19924] [MainThread 19292] Port number was not identified. Check if Eikon Desktop or Eikon API Proxy is running.

When I downgraded the Eikon version to 1.1.2 as suggested in a previous Q&A thread (https://community.developers.refinitiv.com/questions/65653/error-python-eikon-api-no-proxy-address.html), it gave me a different error message reading:

2021-04-10 12:23:32,144 P[9828] [MainThread 40616] Error on checking port 9000 : HTTPConnectionPool(host='localhost', port=9000): Max retries exceeded with url: /api/v1/data (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x000002824A38A160>: Failed to establish a new connection: [WinError 10061] No connection could be made because the target machine actively refused it')) 2021-04-10 12:23:36,171 P[9828] [MainThread 40616] Error on checking port 36036 : HTTPConnectionPool(host='localhost', port=36036): Max retries exceeded with url: /api/v1/data (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x000002824A38A610>: Failed to establish a new connection: [WinError 10061] No connection could be made because the target machine actively refused it')) 2021-04-10 12:23:36,172 P[9828] [MainThread 40616] Error on handshake port None : Failed to parse: http://localhost:None/api/handshake
2021-04-10 12:23:44,187 P[9828] [MainThread 40616] Error: no proxy address identified. Check if Eikon Desktop or Eikon API Proxy is running. 2021-04-10 12:23:44,188 P[9828] [MainThread 40616] Port number was not identified, cannot send any request 2021-04-10 12:23:44,188 P[9828] [MainThread 40616] Port number was not identified. Check if Eikon Desktop or Eikon API Proxy is running.

Would you be able to help me with this?


Thank you in advance.

eikoneikon-data-apipythonworkspaceworkspace-data-apirefinitiv-dataplatform-eikonapp-keyport-number
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Hi @kimsamuel01

The python app and the Eikon Desktop application must be running on the same physical machine.

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I checked with my school's IT department, and it looks like this is the case.

Thank you so much for your help!

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@kimsamuel01

From the error messages it appears you're not running Eikon desktop application on the machine where you execute your Python code. As per the Eikon Data APIs Quick Start Guide your referenced, you need to have Eikon desktop application running and signed in. See Step 1 in the aforementioned guide.

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Thank you for your prompt reply.

I did have the Eikon application open, though.

Could the fact that I am accessing it through the RemoteApp be relevant?

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