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tiepnguyenduy avatar image
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Connection dropped from ADS, but client is not notified

we have enabled trace logs, in ADS we see application disconnected after a while, see as below screenshot

ref1.png

Or client doesn't ping logs in ADS

In client logs, we see it is reconnected with refreshMsg, but after that no rates incomming

loggerMsg ClientName: LoginCallbackClient Severity: Trace Text: RDMLogin stream was open with refresh message LoginRefresh: streamId: 1 name: EDGE_flexi_UAT nameType: 1 State: Open/Ok/None - text: "Login accepted by host ip-10-116-hub1." isSolicited: true applicationId: 256 applicationName: ADS position: 192.168.24.101/flexi-refinitiv-rate-service-sit-24-9gt5p providePermissionProfile: 0 providePermissionExpressions: 1 singleOpen: 1 allowSuspectData: 1 supportBatchRequests: 1 supportBatchReissues: 1 supportBatchCloses: 1 supportOMMPost: 1 supportOptimizedPauseResume: 0 supportStandby: 0 supportViewRequests: 1 supportEnhancedSymbolList: 1 loggerMsgEnd

ema-apijavaADS
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wasin.w avatar image   wasin.w
<AHS>

This question is case 10989434. The RDC team is investigating the issue.

raksina.samasiri avatar image   raksina.samasiri

hi @tiepnguyenduy ,

Regarding case id 10989434, it was mentioned that it's resolved already.

As per our discussion, Issue has been resolved now adaptor is ready for transaction.

I'm closing this thread. If you need any further assistance, please start a new thread.

Thanks,
AHS

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Jirapongse avatar image
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@tiepnguyenduy

To verify the problem, you need to enable logging in EMA.

I assume that you are using EMA Java.

Please create a logging.properties file with the following configurations.

.level=FINEST
handlers=java.util.logging.FileHandler
java.util.logging.FileHandler.level=FINEST
ava.util.logging.FileHandler.pattern=./emaj.log
java.util.logging.FileHandler.limit=50000000
java.util.logging.FileHandler.count=20
java.util.logging.FileHandler.formatter=java.util.logging.SimpleFormatter
java.util.logging.SimpleFormatter.format=%1$tY-%1$tm-%1$td %1$tH:%1$tM:%1$tS.%1$tL %4$-7s %2$s %n%5$s

Then, run the application with the following parameter.

-Djava.util.logging.config.file=logging.properties

The emaj.log file will be created. Please share this file when the problem occurred.

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tiepnguyenduy avatar image
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Hi, I already enable ema logs with TRACE level and this is the log I extracted, the other is only refreshMSG

loggerMsg ClientName: LoginCallbackClient Severity: Trace Text: RDMLogin stream was open with refresh message LoginRefresh: streamId: 1 name: EDGE_flexi_UAT nameType: 1 State: Open/Ok/None - text: "Login accepted by host ip-10-116-hub1." isSolicited: true applicationId: 256 applicationName: ADS position: 192.168.24.101/flexi-refinitiv-rate-service-sit-24-9gt5p providePermissionProfile: 0 providePermissionExpressions: 1 singleOpen: 1 allowSuspectData: 1 supportBatchRequests: 1 supportBatchReissues: 1 supportBatchCloses: 1 supportOMMPost: 1 supportOptimizedPauseResume: 0 supportStandby: 0 supportViewRequests: 1 supportEnhancedSymbolList: 1 loggerMsgEnd

1646189255584.png


1646189255584.png (165.3 KiB)
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Jirapongse avatar image Jirapongse

@tiepnguyenduy

From the log file, the services are deleted.

1646195715099.png

The services may be down.

1646195715099.png (171.2 KiB)
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tiepnguyenduy avatar image
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hi @Jirapongse, by services you mean the ADS services are down?

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Jirapongse avatar image Jirapongse
@tiepnguyenduy

Yes, you are correct.

Typically, EMA can recover items when the subscribed service is up.

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