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WebSocket authentication fails

While running the Refinitiv WebSocket Contributing demo code - we are able to obtain an access_token, and a refresh_token; however, the Login call fails with the following received response:

RECEIVED:

[

{
  
"Domain":"Login",
"ID":1,
"Private":true,
"State":{
  
"Code":"NotEntitled",
"Data":"Suspect",
"Stream":"Closed",
"Text":"AAA retrieval of CAPI for UUID failed. Issued by CSG"
},
"Type":"Status"
}
]

WebSocket Closed

The refresh-token request responds with:

RDP-API Gateway authentication HTTP code: 400 Bad Request

response : {
  
"error":"invalid_grant"
}


And we don't even get to the POST step.

Please advise

pythonwebsockets
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1 Answer

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23 0 0 2

As the Error states "Not entitled" I assume your machineID is not allowed to contribute. Best would be to open a case on the Help-Desk via my.refinitiv.com to check your permissioning.

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