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melvin.kian avatar image
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Error: no proxy address identified.

I get the following error while trying to set_app_key to my local refinitiv Workspace app.


2022-04-19 15:34:59,014 P[416] [MainThread 140295081817920] Error: no proxy address identified.
Check if Eikon Desktop or Eikon API Proxy is running.
2022-04-19 15:34:59,015 P[416] [MainThread 140295081817920] Error on handshake url http://127.0.0.1:None/api/handshake : UnsupportedProtocol("Request URL is missing an 'http://' or 'https://' protocol.")
2022-04-19 15:34:59,016 P[416] [MainThread 140295081817920] Error on handshake url http://127.0.0.1:None/api/handshake : UnsupportedProtocol("Request URL is missing an 'http://' or 'https://' protocol.")
2022-04-19 15:34:59,016 P[416] [MainThread 140295081817920] Port number was not identified, cannot send any request


I have tried to downgrade eikon to 1.1.6 and httpx to 0.14.2 but I still get the same issue.

Other troubleshooting exemples on the forum rely on Eikon's configuration tools, which I don't seem to have access to using workspace.

Thanks

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Shadab Hussain avatar image
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Hi @melvin.kian,

Really sorry for the issue you are facing, let me see if I can help you in resolving this

There is a troubleshooting guide on the dev portal.

https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv


And, you can enable logging in to Eikon Data API by using the following command.

                
    
                 
  1. ek.set_log_level(1)
    2.

You can share the log file when the problem occurred.

Note that the Eikon Desktop/Refinitiv Workspace also has to be running on the same machine as mentioned in the troubleshooting guide.


There are many posted reports on a similar issue. You can find additional details in the following post.

https://community.developers.refinitiv.com/questions/65653/error-python-eikon-api-no-proxy-address.html

https://community.developers.refinitiv.com/questions/66494/eikon-data-api-error-no-proxy-address-identified.html

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