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Cannot access generate app key

Would like to generate app key via https://emea1-apps.platform.refinitiv.com/apps/AppkeyGenerator

neither machine ID/password nor email/password for site allow to log in

rrto
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Hi @zoe,

If this is the first time you are signing in, please use the Welcome email that you received. This login uses the email credentials specified in that email and not the machine ID.

If you have issues, please contact your Refinitiv account manager. We are unable to view/resolve access issues on these forums. Thanks.

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@zoe

You may also refer to the Getting Started with Refinitiv Data Platform article that provides step by step on how to start using the Refinitiv Data Platform (RDP).

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