Error code 404 in Python

Question

question

FrancesGale.Sulam

1 ●1 ●1 ●1

Error code 404 in Python

Today I can not retrieve EOD price of yesterday.
I use python and get error like this

Python worked for a years, but the last 2 days have not work
.
Error code 404 | Client Error: <!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Error</title>
</head>
<body>
<pre>Cannot POST /api/v1/data</pre>
</body>
</html>

Traceback (most recent call last):
File "C:\Users\Administrator\Desktop\py\daily_price_insert.py", line 61, in <module>
df, e = ek.get_data(screener_exp,fields=field2, parameters=parameter)
File "C:\Python\Python37\lib\site-packages\eikon\data_grid.py", line 186, in get_data
result = eikon.json_requests.send_json_request(_endpoint, payload, debug=debug)
File "C:\Python\Python37\lib\site-packages\eikon\json_requests.py", line 121, in send_json_request
_raise_for_status(response)
File "C:\Python\Python37\lib\site-packages\eikon\json_requests.py", line 244, in _raise_for_status
raise EikonError(response.status_code, error_msg)
eikon.eikonError.EikonError: Error code 404 | Client Error: <!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Error</title>
</head>
<body>
<pre>Cannot POST /api/v1/data</pre>
</body>
</html>

python error

Aug 10, 2022 at 04:12 AM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

wasin.w Aug 22, 2022 at 03:33 AM

Hello @FrancesGale.Sulam @tanin

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?

If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,

AHS

raksina.samasiri Aug 29, 2022 at 07:18 AM

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,
AHS

Answer 1 · 2022-08-10T07:54:49Z

pf

1.3k ●3 ●2 ●4

Hi @tanin,

The first step with any error is to activate debug traces and check log files.

As this log file contains personal info related to your user account (app_key, user login, ...), it's recommended to verify what you'll post.

About your case, we need more information, at least the log file. You can send it to customer support, they'll forward us.

Did you check basic steps from Eikon Data API(Python) Troubleshooting | Refinitiv ?
Especially, did you check that the session was opened successfully ? (some permission may have been changed)

Aug 10, 2022 at 07:54 AM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

tanin Aug 10, 2022 at 10:49 AM

Hi pf

I'm in Thailand and every morning I use python and can retrieve data everyday, but last 2 days it can not retrieve in morning (8am) but can retrieve in the afternoon (2pm), so I think no problem in python code

tanin Aug 11, 2022 at 08:01 AM

today it's work, no problem like last 2 days.

Answer 2 · 2022-08-10T06:41:58Z

pf

1.3k ●3 ●2 ●4

Hi @FrancesGale.Sulam ,

For internal support on Python libs, please send an email to dataapispythonsupport@lseg.com

Aug 10, 2022 at 06:41 AM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

FrancesGale.Sulam Aug 10, 2022 at 06:43 AM

Hi Team, This is not for me. I submitted this for an external client

pf FrancesGale.Sulam Aug 10, 2022 at 07:45 AM

Moreover because this is not a technical issue within the API but something specific to the client and it'll need to share user info that shouldn't be published on this site.

tanin Aug 10, 2022 at 07:14 AM

I use this code for a years but last 2 days it shows error
.
Error code 404 | Client Error: <!DOCTYPE html>
.
how to solve this?

tanin Aug 10, 2022 at 07:16 AM

This is an urgent issue, so please help

Answer 3 · 2022-08-10T07:46:16Z

raksina.samasiri

14.2k ●30 ●5 ●10

hi @tanin and @FrancesGale.Sulam ,

Could you please try restarting your machine and relogging into Eikon and check if the issue still persists?

If so, please try step no. 7 in this article, Eikon Data API(Python) Troubleshooting | Refinitiv and check if you have API endpoint enabled or not. Then please let us know the result for further investigation.

Aug 10, 2022 at 07:46 AM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Answer 4 · 2022-08-11T06:34:54Z

raksina.samasiri

14.2k ●30 ●5 ●10

hi @tanin ,

Sorry to hear that the issue occurs. However, for further investigation, could you please provide the log of when the error occurred and when the code ran successfully, and the code snippet used?

Then the log and code are going to be checked what's going on during that specific run (when the error occurred and when it ran successfully) and used to reproduce the issue.

Aug 11, 2022 at 06:34 AM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

tanin Aug 11, 2022 at 07:59 AM

import eikon as ek
import pandas as pd
#!/usr/bin/python
from pandas.io import sqlek.set_app_key('xxxxxxxxx')
screener_exp ='SCREEN(U(IN(Equity(active,public,primary))), IN(TR.ExchangeCountryCode,TH))'
field1= ['TR.CommonName','TR.TickerSymbol','TR.ExchangeMarketIdCode','TR.PriceCloseDate',
'TR.PriceOpen','TR.PriceHigh','TR.PriceLow','TR.CLOSEPRICE']field2 = ['TR.TickerSymbol','TR.PriceCloseDate','TR.PriceOpen','TR.PriceHigh','TR.PriceLow','TR.CLOSEPRICE','TR.Volume','TR.TSVWAP']
parameter={'SDate':0, 'EDate':0, 'Frq' : 'D' }df = pd.DataFrame()
df, e = ek.get_data(screener_exp,fields=field2, parameters=parameter)
.
and got error Error code 404 | Client Error: <!DOCTYPE html>

tanin Aug 11, 2022 at 08:00 AM

but today it's work !!! so I think python code is not problem but maybe data pipeline has something wrong

raksina.samasiri tanin Aug 11, 2022 at 08:40 AM

hi @tanin ,

I also can not reproduce the error. Could you please get the log based on the article mentioned above and provide it for investigation if the issue persists again next time?

I'm really sorry for this inconvinient.

tanin raksina.samasiri Aug 11, 2022 at 09:48 AM

Yes, the problem occurred for a short 2-days period, at that time if we reproduced it, we will always see it. But now the issue is gone by itself. With the same code, we either couldn't reproduce it. We think there could be something in Refinitiv's data server/feed triggered it.

Next time, if we face this same issue again, we will enable the log and get the log to you.

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