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Unable to ping to the server and establish SxS session

I'm referring to Eikon Side by Side Interoperability API quickstart to establish the environment. But it just keep running with nothing returns... Is it because I missed any process


screenshot-20220819115102.jpg

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@linxiao.dai1

You can try other ports, such as 9001.

1660882756821.png

You can check the Eikon SxS log file, such as SxS.20220819.111612000.p4316 for the TCP port used by SxS.

[2022-08-19 04:16:17.661|1|api-svc|1|INFO] Start server...
[2022-08-19 04:16:17.668|1|api-svc|0|WARN] Server listen -> listen EADDRINUSE 127.0.0.1:9000
[2022-08-19 04:16:17.683|1|api-svc|1|INFO] Listening to port=9001
[2022-08-19 04:16:19.786|1|data-api|1|INFO] API Proxy is available on port 9060. Start redirecting /api/* requests



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thanks @Jirapongse, issue resolved by changing port to '9001'

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Hi @linxiao.dai1

Please try to restart your Eikon Desktop and test it again.

If it does not help, please enable debug log on your Eikon Desktop (following the steps in https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv)

Then please browse to the SXS log file as @Jirapongse mentioned.

Sample path to the log file on my machine - C:\ProgramData\Thomson Reuters\Eikon Data\Logs\TRD\Eikon.20220819.094841.p44564


If everything looks good but you still cannot connect to the SXS service, it may be blocked by your company Firewall or network policy.

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thanks @chavalit-jintamalit , issue resolved by changing port to '9001'

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