We checked and found that this issue relates to the proxy setting.

We need to check the connections by running the following code.

First, test with the requests library.

import requests
url = 'http://127.0.0.1:9060/api/status'
x = requests.get(url)
print(x.text)

Then, test with the httpx library. The Eikon Data API depends on this library.

import httpx
timeout = 60
http_session = httpx.AsyncClient(
            headers={"Accept": "application/json"},
            timeout=timeout,
        )
request_response = await http_session.request('GET','http://127.0.0.1:9060/api/status')
request_response.content

The output is:

However, in the client's environment, the GET request didn't work. The client can solve the problem by setting a proxy server in the GET request.

import requests
url = 'http://127.0.0.1:9060/api/status'
proxies = {
   'http': '',
   'https': ''
}
x = requests.get(url, proxies=proxies)
print(x.text)

Therefore, when using Eikon Data API, the client also needs to set a proxy server in the HTTP_PROXY operating system environment variable. For example:

import eikon as ek
import os
 
#ek.set_log_level(1)
os.environ['HTTP_PROXY']=http://127.0.0.1:8080
os.environ['HTTPS_PROXY']=http://127.0.0.1:8080
ek.set_app_key('<app key>')

@wesley.ng

Really sorry for the issue you are facing, let me see if I can help you in resolving this.

First, you need to check that Eikon or Refinitiv Workspace is running properly. For Eikon, you can refer to the Eikon Data API(Python) Troubleshooting guide. For Refinitiv Workspace, please check the node-sxs.<date>.p<pid>.log in the Refinitiv Workspace Logs folder. Please refer to the answer to this question.

You can check the API proxy is running by using a web browser to access the following URLs.

http://127.0.0.1:<port>/ping?all

http://127.0.0.1:<port>/api/status

You can check a TCP port used by API proxy from the log file.

If Eikon or Refinitiv Workspace is running properly, please enable logging in Eikon Data API by using the following command.

ek.set_log_level(1)

You can share the log file when the problem occurred.

I hope this will help.

@ssavytskyi

The are two kinds of proxy in this context. The first one is the API proxy run by Eikon or Workspace. The Eikon Data API connects to this API proxy to get data. Typically, the API proxy uses http://127.0.0.1:9060.

Another proxy is a proxy server run by your corporate or IT team.

The HTTP_PROXY and HTTPS_PROXY variables are for the corporate proxy server.

From your output, the Python code can connect to http://127.0.0.1:9060/api/status properly without proxy settings so there is no need to set the HTTP_PROXY and HTTPS_PROXY environment variables.

Please enable logging in Eikon Data API with the following code.

import eikon as ek
ek.set_log_level(1)
ek.set_app_key('<app key>')

Then, please share the log.

import httpx
import eikon as ek
print(ek.__version__)
print(httpx.__version__)

thanks, guys, API working at this point,

So, seems that issue was with Eikon version..