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bird.huang avatar image
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Eikon API could not work with Workspace

Workspace already start and run , but still show error , do I need to change any configure ?

2022-08-23 16:11:44,462 P[15312] [MainThread 19972] Error: no proxy address identified.
Check if Eikon Desktop or Eikon API Proxy is running.
2022-08-23 16:11:44,471 P[15312] [MainThread 19972] Port number was not identified, cannot send any request
2022-08-23 16:11:44,473 P[15312] [MainThread 19972] Port number was not identified.
Check if Eikon Desktop or Eikon API Proxy is running.
eikon-data-apipythonproxyconnection-error
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Jirapongse avatar image   Jirapongse

@bird.huang

Hi,

Thank you for your participation in the forum.

Are any of the replies below satisfactory in resolving your query?

If yes please click the 'Accept' text next to the most appropriate reply. This will guide all community members who have a similar question.

Otherwise please post again offering further insight into your question.

Thanks,

AHS

wasin.w avatar image   wasin.w

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,


AHS


3 Answers

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Jirapongse avatar image
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@bird.huang

You can check the node-sxs.<date>.p<pid>.log in the Refinitiv Workspace Logs folder.

My log file is in the C:\Users\U8009686\AppData\Local\Refinitiv\Refinitiv Workspace Logs\Desktop.20220823.101359.p25880 directory.

The content looks like this:

...
2022-08-23T10:17:50.920Z|info|[console](api) [WebSocketProxyServersProviderImpl]Creating new WebSocket server instance
2022-08-23T10:17:50.920Z|info|[console](api) [WebSocketProxyServersProviderImpl]Creating new WebSocket server instance
2022-08-23T10:17:50.921Z|info|[console](api) [WebSocketProxyServersProviderImpl]Creating new WebSocket server instance
2022-08-23T10:17:50.922Z|info|[console](api-svc) Processing socket
2022-08-23T10:17:50.922Z|info|[console](app) User&apos;s POs pos=SIDEBYSIDE,APIPROXY
2022-08-23T10:17:50.947Z|warn|[console](api) [SecurityTokenHandlerMiddlewareOptionalDecorator]An error occured while checking security token but security token is not mandatory, calling next middleware anyway ...
2022-08-23T10:17:50.948Z|info|[console](api) [LogRequestDetailMiddleware][Request #b276899f-77f4-452d-9e3b-1db6a4ad7c36] New incoming GET request
2022-08-23T10:17:50.965Z|info|[console](api) [LogRequestDetailMiddleware][Request #d72232da-3c67-4627-8c4d-240b56200fca] New incoming POST request
2022-08-23T10:17:50.970Z|info|[console](api) Write port file
2022-08-23T10:17:50.970Z|info|[console](app) API Proxy is listening to port: 9001
...

This indicates that it supports SIDEBYSIDE and APIPROXY. The listening port is 9001. Therefore, you can test the connection to this TCP port by using a web browser to access the following URLs.

http://127.0.0.1:9001/ping?all

1661250318655.png

http://127.0.0.1:9001/api/status

1661250341389.png


1661250318655.png (22.0 KiB)
1661250341389.png (7.6 KiB)
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bird.huang avatar image
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err.jpg

confirm workspace already run at same machine


err.jpg (437.9 KiB)
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bird.huang avatar image
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@Jirapongse Thanks for your help

I check my workspace log and found below error message

1661304093322.png

After check all your suggestion steps and when I start Workspace and open 1 training python program today , it works !!! But I still not understand what is the root cause !! I had also check today's Log , it is same as yesterday !!

1661305006105.png


1661304093322.png (116.5 KiB)
1661305006105.png (128.5 KiB)
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Jirapongse avatar image Jirapongse

To verify the problem, we need to check:

1. Eikon Data API log by setting ek.set_log_level(1)

2. The Eikon or workspace log

3. Eikon Data API endpoints:

Eikon Data API may not be able to find the TCP port used by the API proxy.


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