Upgrade from Eikon -> Workspace. Learn about programming differences.

For a deeper look into our Eikon Data API, look into:

Overview |  Quickstart |  Documentation |  Downloads |  Tutorials |  Articles

question

Upvotes
Accepted
JeffreyPatrick.Pinpin avatar image
16 ●2 ●2 ●2

RemoteProtocolError('Server disconnected without sending a response.') Error code 502 | Server Error: Operation not permitted -

RemoteProtocolError('Server disconnected without sending a response.')

Error code 502 | Server Error: Operation not permitted -


Hello team,


For some reason I am unable to attach the notepad file containing the full details of the error. I can send it via email. Please provide your email.


Thanks

api
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

raksina.samasiri avatar image   raksina.samasiri

hi @JeffreyPatrick.Pinpin ,

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?
If so please can you click the 'Accept' text on the left side of the appropriate reply? This will guide all community members who have a similar question.

Thanks,
AHS

wasin.w avatar image   wasin.w

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,


AHS

4 Answers

· Write an Answer
Upvotes
Accepted
Jirapongse avatar image
79.1k ●250 ●52 ●74

@JeffreyPatrick.Pinpin

I checked the error and it contains HTML. I copied HTML to notepad and opened it with a Web Browser. It showed the following page.

1663924070391.png

It looks like to be a client's proxy or firewall issue

However, the localhost URL (http://localhost:9060/api/handshake) used by Eikon Data API shouldn't be sent to a proxy or a firewall. The clients should contact their IT team regarding this proxy or firewall.


1663924070391.png (34.8 KiB)
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

JeffreyPatrick.Pinpin avatar image JeffreyPatrick.Pinpin

Hello @Jirapongse

Good day! Client came back with the ff response:


"

Hi,


Thanks for the information.


Can you please help us how to bypass the proxy in python code or in Eikon configuration.

My IT team is not able to identify the code to use to bypass and fetch the data from EIkon. They have provided me with Http and Https for proxies.

Your help is much appreciated."


Could you please advise?


THanks

Jirapongse avatar image Jirapongse JeffreyPatrick.Pinpin
@JeffreyPatrick.Pinpin

I don't think it is in the Python code.

I could relate to the machine or proxy settings to bypass the 127.0.0.1 address.

JeffreyPatrick.Pinpin avatar image JeffreyPatrick.Pinpin Jirapongse
@Jirapongse how can the client do this?
Show more comments
Upvotes
Jirapongse avatar image
79.1k ●250 ●52 ●74

@JeffreyPatrick.Pinpin

First, you need to check if the API proxy is running properly.

You can use a Web Browser to check the following URLs:

  1. http://127.0.0.1:9060/api/status
  2. http://127.0.0.1:9000/ping?all
  3. http://127.0.0.1:9001/ping?all
    1663919483095.png1663919509144.png

Is it Eikon or Workspace and Windows or Mac?



1663919483095.png (7.9 KiB)
1663919509144.png (21.2 KiB)
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Upvotes
JeffreyPatrick.Pinpin avatar image
16 ●2 ●2 ●2

Hi @Jirapongse


I sent you an email containing the full error message

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Upvotes
JeffreyPatrick.Pinpin avatar image
16 ●2 ●2 ●2

thanks @Jirapongse ! Let me relay this to the client and get back to you if necessary.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.