Special Characters give 400 error when trigger /cases/summaries

Hi,

We use your endpoint /cases/summaries with our caseIds (max 40) to know which case is to update or create. We have cases ids with special characters like ' or [. When we call the Api with this specials characters we got 400 and 500 errors. We already tried encode this charactersin UTF-8 but with no success because the API doesn't retrieve the case. How can we retrive this specials cases with your API?

Example:

Post /v2/cases/summaries

{"query":"caseId==TEST'TESA20220808,caseId==TEST'TEST20200909...","sort":null,"cursorOptions":null}

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Accepted answers

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ssneha.balasubramanian

Hi @stephane.py, Thank you for reaching out. We are currently reviewing the details and we will revert back to you shortly

ssneha.balasubramanian

Hi @stephane.py.

The query field only allows the following search criteria - modificationDate, assignedUserId, groupId, creatorUserId, modifierUserId and creationDate. I have attached a link to the documentation for your reference - Refinitiv World-Check One API. Thank you.

Regards,

Ssneha Balasubramanian.

stephane.py

I don't understand, we use the endpoint /cases/summaries with the field caseID, and when there are no special characters, the endpoint returns a coherent answer! How is it possible ?

ssneha.balasubramanian

Hi @stephane.py.

You are right! I was able to filter using caseId. I apologize for the oversight. I am working on this right now and will get back to you with a solution soon. Thank you for your patience.

Regards,

Ssneha Balasubramanian.

ssneha.balasubramanian

Hi @stephane.py.

Could you please share your full request body and your full response body so we can replicate your error? Thank you.

Regards,

Ssneha Balasubramanian.

stephane.py

Here is an example of the request body:

Post /v2/cases/summaries

{"query":"caseId==TEST'TEST-TEST19831219","sort":null,"cursorOptions":null}

ssneha.balasubramanian

Hi @stephane.py!

Could you please paste the response body also? Thank you.

Regards,

Ssneha Balasubramanian.

ssneha.balasubramanian

Hi @stephane.py.

We have escalated this question to our internal team and are awaiting a reply on the same. We will get back to you as soon as we hear anything from them. Until then we appreciate your help and cooperation with the team. Thank you.

Regards,

Ssneha Balasubramanian.

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