Hi,
My colleague who recently signed up for an Eikon trial account is facing the following error when attempting to run some sample code:
2022-10-28 11:11:45,977 P[19708] [MainThread 18724] Error code 500 | Server Error: {"code":500,"message":"socket hang up","statusMessage":"Internal Server Error"} 2022-10-28 11:11:45,977 P[19708] [MainThread 18724] HTTP request failed: EikonError-Server Error: {"code":500,"message":"socket hang up","statusMessage":"Internal Server Error"} Traceback (most recent call last): File "c:\programdata\anaconda3\lib\site-packages\eikon\json_requests.py", line 127, in send_json_request _raise_for_status(response) File "c:\programdata\anaconda3\lib\site-packages\eikon\json_requests.py", line 271, in _raise_for_status raise EikonError(response.status_code, error_msg) eikon.eikonError.EikonError: Error code 500 | Server Error: {"code":500,"message":"socket hang up","statusMessage":"Internal Server Error"}
I suspect that a backend configuration has to be modified since he just signed up for the account. If this is indeed the case, could anyone from the Refinitiv/Eikon team let me know who to PM to pass on the associated email address?
Many thanks.