How to check the version of Eikon and how to update it

jwlee08

Hi.
The problem hasn't been solved, but I need a quick answer, so post a separate question.
I want to check the version of eikon, not the library, and ask how to update it to the latest version.
I think it's related to the problem on this link.

https://community.developers.refinitiv.com/questions/101148/obtain-duplicate-previous-data-on-days-when-there.html
Mine says January 2017 is the latest version and it says version 4.0.

I look forward to your quick response.
Thank you.

raksina.samasiri

Hi @jwlee08 ,

In the Eikon Desktop app, please click on the Eikon icon > Help > About Refinitiv Eikon

The version is shown as the below

Regarding the Eikon Desktop update, it's mentioned in the Basic installation Guide which can be downloaded in this page as below

Automatic update process
Eikon automatically installs updates in the background. These updates take effect when you close Eikon Desktop
and Microsoft Office, then restart them.
To make sure that all updates are applied, reboot your PC frequently, for example, once a week

Hope this helps and please let me know in case you have any further questions