Hello,
This is my first time trying to use Refinitiv Workspace.
However, I see the error saying 'Could not connect to server. Please contact your administrator.' repetitively.
Could you please help me handle this problem?
Thank you.
Resolver not registered: react.asset.discussionTagsAsset
Hi @gxs200009 .
Thank you for posting the question inthis forum. However, this forum is dedicated to an API usage question. Regarding the technical issue of the Refinitiv Workspace application, the expertise is availablethrough Refinitiv Helpdesk, which can be reached via MyRefinitiv. To be of help, ticket number 12128328 was raised on yourbehalf and the support team is going to contact you directly to assist withthis.
Hope this helps and please let meknow in case you have any further questions.
According to ticket number 12128328, it is a permission issue and the support team suggests you contact the Refinitiv representative to verify the permission.
@software1-dig
I checked your issue and found that your account doesn't have a Refinitiv Workspace subscription. Please confirm your Refinitiv Account team or Sales team to verify your account.
Hello, I am having the same problem, but the support team did not contact me. Can you
help me?
I'm having a similar problem. I request you to contact me. Thank u.
Same problem!
Could not connect to server. Please contact your administrator.
@tozkan @Vkk
Thank you for reaching out to us.
This forum is dedicated to software developers using LSEG APIs. For questions regarding Eikon login issues, please kindly contact the Eikon support team directly via MyAccount.
The support team can check your account and verify what the problem is.
