Could not connect to server. Please contact your administrator.

gxs200009

Hello,

This is my first time trying to use Refinitiv Workspace.

However, I see the error saying 'Could not connect to server. Please contact your administrator.' repetitively.

Could you please help me handle this problem?

Thank you.

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Accepted answers

raksina.samasiri

Hi @gxs200009 .

Thank you for posting the question in
this forum. However, this forum is dedicated to an API usage question. Regarding the technical issue of the Refinitiv Workspace application, the expertise is available
through Refinitiv Helpdesk, which can be reached via MyRefinitiv. To be of help, ticket number 12128328 was raised on your
behalf and the support team is going to contact you directly to assist with
this.

Hope this helps and please let me
know in case you have any further questions.

All comments

raksina.samasiri

Hi @gxs200009 .

Hope this helps and please let me
know in case you have any further questions.

wasin.w

Hello @gxs200009

According to ticket number 12128328, it is a permission issue and the support team suggests you contact the Refinitiv representative to verify the permission.

software1-dig

Hello, I am having the same problem, but the support team did not contact me. Can you help me?

wei870219

Hello, I am having the same problem, but the support team did not contact me. Can you

help me?

tozkan

I'm having a similar problem. I request you to contact me. Thank u.

Vkk

Same problem!

Could not connect to server. Please contact your administrator.

Jirapongse

@tozkan @Vkk

Thank you for reaching out to us.

This forum is dedicated to software developers using LSEG APIs. For questions regarding Eikon login issues, please kindly contact the Eikon support team directly via MyAccount.

The support team can check your account and verify what the problem is.

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