failed: Connection timed out: connect

I can connect to Real Time Optimized by entering the machine ID, password and AppKey into the speed guide application. But I cannot connect via the spring boot project. It gives the error below.

"Failed to get endpoints:failed to submit authorization request, exception = Connect to api.refinitiv.com:443 [api.refinitiv.com/75.2.0.254, api.refinitiv.com/99.83.242.11] failed: Connection timed out: connect"

Also I don't know how do I use AppKey for serviceEndpointDiscoveryOption. My connection code is as follows.

String clientId = "my_machine_id";
String clientSecret = "my_password";
String AppKey = "my_appkey"


//prepare appclient
AppClient appClient = new AppClient();

//set options
ServiceEndpointDiscoveryOption serviceEndpointDiscoveryOption = EmaFactory.createServiceEndpointDiscoveryOption();
serviceEndpointDiscoveryOption.clientId(clientId);
serviceEndpointDiscoveryOption.clientSecret(clientSecret);
//**********I don't know how do I use AppKey for serviceEndpointDiscoveryOption *********
serviceEndpointDiscoveryOption.transport(ServiceEndpointDiscoveryOption.TransportProtocol.TCP);

//use ServiceEndpoint from EMA
ServiceEndpointDiscovery serviceEndpointDiscovery = EmaFactory.createServiceEndpointDiscovery();
serviceEndpointDiscovery.registerClient(serviceEndpointDiscoveryOption, appClient);

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Accepted answers

wasin.w

Hello @SelcukYAPICI

Based on the given trace log, your RTO credentials can login to the RDP Authentication service and get the list of RTO endpoint from the RDP Service Discovery API.

POST https://api.refinitiv.com/auth/oauth2/v1/token HTTP/1.1
    No proxy is used
    ContentLength: 210
    Content-Type: application/x-www-form-urlencoded; charset=UTF-8
    Content of request:
        grant_type: password
        username: GE-A-********
        client_id: 06************
        takeExclusiveSignOnControl: true
        scope: trapi.streaming.pricing.read
        password: <*** password ***>

.....
HTTP/1.1 200 OK
    Date: Wed, 20 Sep 2023 07:05:01 GMT
    Content-Type: application/json
    Transfer-Encoding: chunked
    Connection: keep-alive
    X-Amzn-Trace-Id: Root=1-650a999c-5793fe740fde9adc587fe767
    X-Served-By: region=eu-west-1; cid=a98ca41813154e3a99688ecf3661a965
    X-Tr-Requestid: 7e94c174-2156-4fc0-8c28-57ffe267fa96
    Content string:
        { "access_token":"eyJ...Y3koel_g", "refresh_token":"f6e...c", "expires_in":"600" , "scope":"trapi.streaming.pricing.read", "token_type":"Bearer" }  
...
GET https://api.refinitiv.com/streaming/pricing/v1/?transport=tcp HTTP/1.1
    Authorization: Bearer eyJ0e...oel_g
    No proxy is used
....
HTTP/1.1 200 OK
    Date: Wed, 20 Sep 2023 07:05:01 GMT
    Content-Type: application/json; charset=utf-8
    Connection: keep-alive
    Access-Control-Allow-Origin: *
    Access-Control-Expose-Headers: content-encoding, content-length, x-tr-requestid, x-tr-correlationid
    X-Amzn-Trace-Id: Root=1-650a999d-63c8d915725c98d55883ddd6
    X-Served-By: region=eu-west-1; cid=f4a3ef57d42d41919c69f724bc40d78a
    X-Tr-Requestid: 75002b82-3539-4d0b-9c8e-16fb6619cb9e
    Content string:
        {"services":[{"port":14002,"location":["ap-northeast-1a"],"transport":"tcp","provider":"aws","endpoint":"ap-northeast-1-aws-1-sm.optimized-pricing-api.refinitiv.net","dataFormat":["rwf"]},...]}

However, the trace log shows the following error message:

2023-09-20T10:05:01.569+03:00 ERROR 16732 --- [   scheduling-1] c.refinitiv.ema.access.OmmConsumerImpl   : loggerMsg
    ClientName: ChannelCallbackClient
    Severity: Error
    Text:    Failed to add RsslChannel(s) to RsslReactor. Channel name(s) Channel_1
    Instance Name Consumer_1_1
    RsslReactor @2674ce40
    RsslChannel null
    Error Id -6
    Internal sysError 0
    Error Location Reactor.copyOAuthCredentialForSessionManagement
    Error Text Failed to copy OAuth credential for enabling the session management; OAuth client ID does not exist.
loggerMsgEnd

I recheck your OmmConsumerConfig source code. I found that you does not set the Machine-ID information to the OmmConsumerConfig.userName method.

String userName = "my_machine_id";
String password = "my_password";
String clientId = "my_appkey"


OmmConsumerConfig ommConsumerConfig = EmaFactory.createOmmConsumerConfig();
ommConsumerConfig.config(configDb);
 
String tokenServiceUrlV1 = "https://api.refinitiv.com/auth/oauth2/v1/token";
 
ommConsumerConfig.consumerName("Consumer_1");
ommConsumerConfig.userName(userName);
ommConsumerConfig.clientId(appKey);
ommConsumerConfig.password(password);
ommConsumerConfig.tokenServiceUrlV1(tokenServiceUrlV1);
ommConsumerConfig.userName(userName);
OmmConsumer ommConsumer = EmaFactory.createOmmConsumer(ommConsumerConfig);

If the problem still persists after you set the OmmConsumerConfig.userName(), please share the source code that using the EMA API library.

All comments

wasin.w

Hello @SelcukYAPICI

Please confirm if your machine-id has the "GE-A-XXXXXXXX-X-XXXX" pattern. If so, you are using the Version 1 authentication.

There are two points in the issue.

### HTTP Connection Timeout ###

You can configure the HTTP connection timeout via the EMA "RestRequestTimeout" configuration parameter.

The default timeout is 45000 milliseconds

You may verify if the machine can connect to the RDP Authentication service from this cURL command

curl --location --request POST 'https://api.refinitiv.com/auth/oauth2/v1/token' \
--header 'Content-Type: application/x-www-form-urlencoded' \
--header 'Authorization: Bearer ' \
--data-urlencode 'username=<Machine ID>' \
--data-urlencode 'password=<Password>' \
--data-urlencode 'grant_type=password' \
--data-urlencode 'scope=trapi' \
--data-urlencode 'takeExclusiveSignOnControl=true' \
--data-urlencode 'client_id=<App Key>'

### App Key and how to set the Credentials ###

When using the Version 1 authentication,

machine-id is "username"
password is "password"
App Key is "client id"

So, the code for setting the Version 1 credentials are as follows:

String userName = "my_machine_id";
String password = "my_password";
String clientId = "my_appkey"
...
serviceDiscovery.registerClient(EmaFactory.createServiceEndpointDiscoveryOption().username(userName)
    .password(password).clientId(clientId)
    .transport(connectWebSocket ? ServiceEndpointDiscoveryOption.TransportProtocol.WEB_SOCKET : ServiceEndpointDiscoveryOption.TransportProtocol.TCP)
    .takeExclusiveSignOnControl(takeExclusiveSignOnControl), appClient);
...

consumer  = EmaFactory.createOmmConsumer(config.consumerName("Consumer_1").username(userName).password(password)
    .clientId(clientId).takeExclusiveSignOnControl(takeExclusiveSignOnControl));

I hope this information helps.

SelcukYAPICI

Hello,

With the information I learned from you, I set the "serviceEndpointDiscoveryOption" properly.

String machine_id = "GE-A-*********";
        String password = "TChq*********";
        String appKey ="06b69********";

        //prepare appclient
        AppClient appClient = new AppClient();

        //set options
        ServiceEndpointDiscoveryOption serviceEndpointDiscoveryOption = EmaFactory.createServiceEndpointDiscoveryOption();
        serviceEndpointDiscoveryOption.clientId(appKey);
        serviceEndpointDiscoveryOption.username(machine_id);
        serviceEndpointDiscoveryOption.password(password);
        serviceEndpointDiscoveryOption.transport(ServiceEndpointDiscoveryOption.TransportProtocol.TCP);

        //use ServiceEndpoint from EMA
        ServiceEndpointDiscovery serviceEndpointDiscovery = EmaFactory.createServiceEndpointDiscovery();
        serviceEndpointDiscovery.registerClient(serviceEndpointDiscoveryOption, appClient);
        //Servis veri alamayınca aşağıdaki hatayı veriyor.
        //unable to find valid certification path to requested target

        log.info("Host: " + appClient.host);
        log.info("Port: " + appClient.port);

Now I can get a host and a port information as follows.

Host: ap-northeast-1-aws-1-sm.optimized-pricing-api.refinitiv.net

Port: 14002

SelcukYAPICI

I noticed that "ommConsumerConfig" was also set in the lower lines of the code. I made the necessary settings as follows.

 String tokenServiceUrlV2 = "https://api.refinitiv.com/auth/oauth2/v2/token";

            ommConsumerConfig.consumerName("Consumer_1");
            ommConsumerConfig.clientId(appKey);
            ommConsumerConfig.clientSecret(password);
            ommConsumerConfig.tokenServiceUrlV2(tokenServiceUrlV2);

            OmmConsumer ommConsumer = EmaFactory.createOmmConsumer(ommConsumerConfig);

Despite this, I get an error like the one below.

wasin.w

Hello @SelcukYAPICI

Since you are using the Version 1 Authentication, the RDP Authentication URL is https://api.refinitiv.com/auth/oauth2/v1/token endpoint. The method for setting this Version 1 URL is OmmConsumerConfig.tokenServiceUrlV1(String v1 url).

Example:

String tokenServiceUrlV1 = "https://api.refinitiv.com/auth/oauth2/v1/token";
config.tokenServiceUrlV1(tokenServiceUrlV1);

The suggested example is ex450_MP_QueryServiceDiscovery (also available in the SDK package).

SelcukYAPICI

Hello,

I changed the url to v1 as you wrote.

OmmConsumerConfig ommConsumerConfig = EmaFactory.createOmmConsumerConfig();
            ommConsumerConfig.config(configDb);

            String tokenServiceUrlV1 = "https://api.refinitiv.com/auth/oauth2/v1/token";

            ommConsumerConfig.consumerName("Consumer_1");
            ommConsumerConfig.clientId(appKey);
            ommConsumerConfig.password(password);
            ommConsumerConfig.tokenServiceUrlV1(tokenServiceUrlV1);

            OmmConsumer ommConsumer = EmaFactory.createOmmConsumer(ommConsumerConfig);

With this change, the error also changed. I started getting an error that my username or password is invalid. Do you have any suggestions on this matter?

wasin.w

Hello @SelcukYAPICI

The error "access_denied" and "Invalid username or password." messages indicate that your RTO credentials are invalid.

Please try to run the following cURL script to verify your credentials.

curl --location --request POST 'https://api.refinitiv.com/auth/oauth2/v1/token' \
--header 'Content-Type: application/x-www-form-urlencoded' \
--header 'Authorization: Bearer ' \
--data-urlencode 'username=<Machine ID>' \
--data-urlencode 'password=<Password>' \
--data-urlencode 'grant_type=password' \
--data-urlencode 'scope=trapi' \
--data-urlencode 'takeExclusiveSignOnControl=true' \
--data-urlencode 'client_id=<App Key>'

Please also enable the EMA REST log messages and share us the log (please hide your credentials before posting). You can enable the REST log message via the Java Logging API configurations file (logging.properties) as follows:

.level=FINEST
handlers=java.util.logging.FileHandler
java.util.logging.FileHandler.level=FINEST
java.util.logging.FileHandler.pattern=<path_to_log>/api.log <- Must be match your machine folder structure
 
# Write 100000 bytes before rotating this file
java.util.logging.FileHandler.limit=50000000
 
# Number of rotating files to be used
#java.util.logging.FileHandler.count=20
#java.util.logging.FileHandler.formatter=java.util.logging.SimpleFormatter
# Format timestamp as date/time with millisecond
java.util.logging.SimpleFormatter.format=%1$tY-%1$tm-%1$td %1$tH:%1$tM:%1$tS.%1$tL %4$-7s %2$s %n%5$s

Then run the EMA application with the following JVM argument:

-Djava.util.logging.config.file=<your paht>/logging.properties

SelcukYAPICI

hello @wasin.w,

When I run curl, I get an error like the following.

SelcukYAPICI

I also tried adding the certificate but that didn't work either.

SelcukYAPICI

Then I tried to adjust the log settings, but when I couldn't do it in Intelij Idea, I reduced the log level to trace from IntelIdea settings and recorded the log. I hope this will be useful to you in understanding the problem.

trace_log.txt

wasin.w

Hello @SelcukYAPICI

Based on the given trace log, your RTO credentials can login to the RDP Authentication service and get the list of RTO endpoint from the RDP Service Discovery API.

POST https://api.refinitiv.com/auth/oauth2/v1/token HTTP/1.1
    No proxy is used
    ContentLength: 210
    Content-Type: application/x-www-form-urlencoded; charset=UTF-8
    Content of request:
        grant_type: password
        username: GE-A-********
        client_id: 06************
        takeExclusiveSignOnControl: true
        scope: trapi.streaming.pricing.read
        password: <*** password ***>

.....
HTTP/1.1 200 OK
    Date: Wed, 20 Sep 2023 07:05:01 GMT
    Content-Type: application/json
    Transfer-Encoding: chunked
    Connection: keep-alive
    X-Amzn-Trace-Id: Root=1-650a999c-5793fe740fde9adc587fe767
    X-Served-By: region=eu-west-1; cid=a98ca41813154e3a99688ecf3661a965
    X-Tr-Requestid: 7e94c174-2156-4fc0-8c28-57ffe267fa96
    Content string:
        { "access_token":"eyJ...Y3koel_g", "refresh_token":"f6e...c", "expires_in":"600" , "scope":"trapi.streaming.pricing.read", "token_type":"Bearer" }  
...
GET https://api.refinitiv.com/streaming/pricing/v1/?transport=tcp HTTP/1.1
    Authorization: Bearer eyJ0e...oel_g
    No proxy is used
....
HTTP/1.1 200 OK
    Date: Wed, 20 Sep 2023 07:05:01 GMT
    Content-Type: application/json; charset=utf-8
    Connection: keep-alive
    Access-Control-Allow-Origin: *
    Access-Control-Expose-Headers: content-encoding, content-length, x-tr-requestid, x-tr-correlationid
    X-Amzn-Trace-Id: Root=1-650a999d-63c8d915725c98d55883ddd6
    X-Served-By: region=eu-west-1; cid=f4a3ef57d42d41919c69f724bc40d78a
    X-Tr-Requestid: 75002b82-3539-4d0b-9c8e-16fb6619cb9e
    Content string:
        {"services":[{"port":14002,"location":["ap-northeast-1a"],"transport":"tcp","provider":"aws","endpoint":"ap-northeast-1-aws-1-sm.optimized-pricing-api.refinitiv.net","dataFormat":["rwf"]},...]}

However, the trace log shows the following error message:

2023-09-20T10:05:01.569+03:00 ERROR 16732 --- [   scheduling-1] c.refinitiv.ema.access.OmmConsumerImpl   : loggerMsg
    ClientName: ChannelCallbackClient
    Severity: Error
    Text:    Failed to add RsslChannel(s) to RsslReactor. Channel name(s) Channel_1
    Instance Name Consumer_1_1
    RsslReactor @2674ce40
    RsslChannel null
    Error Id -6
    Internal sysError 0
    Error Location Reactor.copyOAuthCredentialForSessionManagement
    Error Text Failed to copy OAuth credential for enabling the session management; OAuth client ID does not exist.
loggerMsgEnd

I recheck your OmmConsumerConfig source code. I found that you does not set the Machine-ID information to the OmmConsumerConfig.userName method.

String userName = "my_machine_id";
String password = "my_password";
String clientId = "my_appkey"


OmmConsumerConfig ommConsumerConfig = EmaFactory.createOmmConsumerConfig();
ommConsumerConfig.config(configDb);
 
String tokenServiceUrlV1 = "https://api.refinitiv.com/auth/oauth2/v1/token";
 
ommConsumerConfig.consumerName("Consumer_1");
ommConsumerConfig.userName(userName);
ommConsumerConfig.clientId(appKey);
ommConsumerConfig.password(password);
ommConsumerConfig.tokenServiceUrlV1(tokenServiceUrlV1);
ommConsumerConfig.userName(userName);
OmmConsumer ommConsumer = EmaFactory.createOmmConsumer(ommConsumerConfig);

If the problem still persists after you set the OmmConsumerConfig.userName(), please share the source code that using the EMA API library.

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